Operations Lead

This opportunity is for a Full-Time | On-site position with Quilter's Dream Batting in Virginia Beach, VA. Remote work is not available.

About Us

Quilters Dream Batting is a leading U.S. distributor of high‑quality quilting batting products. We are looking for a hands‑on, detail‑oriented Operations Leader to support daily production, logistics, and administrative operations at our Virginia Beach facility.

What You’ll Do

Order Processing & Customer Support

• Manage incoming email orders; respond using provided templates.
• Resolve customer issues quickly and professionally.
• Print and email prior‑day invoices once UPS tracking numbers are entered.

Shipping & Large Order Management

• Verify pallet/box counts and ensure order accuracy.
• Record pallet dimensions and weights.
• Schedule pickups based on customer preferences.
• Complete necessary shipping paperwork (SLI, BOL, etc.).
• Match BOLs with invoices after shipment is picked up.

Production & Warehouse Support

• Assist with processing sales orders, invoices, shipping labels, and documentation.
• Print and reconcile backorders; ensure no duplicates.
• Create roll lists for production based on open sales orders.

Equipment Maintenance

• Perform routine cutter maintenance (cleaning, cord replacement, rewiring, blade changes).
• Log maintenance activity and ensure safety standards (no taped cords).
• Coordinate advanced repairs with external technician when needed.

Daily & Monthly Production Tracking

• Enter daily production into Syspro (Backflush).
• Report daily batting counts and bonus‑tracking information.

Purchasing & Vendor Coordination

• Place purchase orders for master rolls, folded rolls, cores, and inserts.
• Coordinate unloading crews with Allied Forces and manage tip reimbursements.

Returns & Sample Requests

• Process returns/call tags: verify invoices and issue credits/adjustments.
• Track sample and door prize requests and submit to warehouse.

Inventory Management

• Lead month‑end inventory counts and reconciliation.
• Ensure uninvoiced or large orders are reflected accurately.
• Enter counts into required spreadsheets and systems.

Safety & Compliance

• Conduct annual OSHA meeting and fire drill.
• Maintain safety documentation and ensure equipment compliance.
• Keep facility free of electrical hazards, trip hazards, and obstructed exits.
• Ensure all required federal and Virginia labor law notices are posted.

What We’re Looking For

• 3+ years operations, warehouse, manufacturing, or logistics experience.
• Strong organization, documentation, and communication skills.
• Comfortable performing basic mechanical tasks.
• Experience with ERP systems (Syspro a plus).
• Ability to multitask and maintain accuracy in a fast‑paced environment.
• Ability to lift materials and work on the warehouse floor as needed.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person