Operations Lead Analyst - Express Scripts - Remote

The Operations Lead Analyst provides advanced professional input to complex Operations Management / Finance Operations assignments/projects. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations / Finance Operations. May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. May assist in business processing, service levels and reporting. Is responsible for preparing and reviewing key statements and document related to business operations / Finance Operations or key accounts. May gather results and prepare reporting for distribution to clients. Ensure that production levels and targets are achieved and effective processing controls are in place.

Required Knowledge, Skills Abilities

• Strong knowledge of healthcare or PBM operations, with direct experience in benefits configuration or benefits operations preferred.
• Excellent analytical, problem‑solving, and root‑cause analysis skills.
• Proven ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment.
• Strong written and verbal communication skills, including the ability to clearly articulate risks and recommendations to leadership.
• High attention to detail with the ability to think holistically about end‑to‑end processes.
• Identifies areas for improvement and initiates projects or programs
• Increase productivity, quality, and effectiveness

Qualifications

• High School Diploma required.
• Bachelor’s degree or equivalent work experience required.
• 3 years of experience in operations, benefits operations, PBM, healthcare, or a related analytical role required
• Prior experience in a lead, SME, or senior analyst capacity strongly preferred.
• Proficiency in Microsoft Office Suite required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.