Operations Leader- Middle & Last Mile

Job description:

Purpose of the Job

The Middle Mile Leader is responsible for managing and overseeing middle mile transportation operations between hubs, fulfillment centers, and distribution points. The role ensures timely, cost-efficient, and secure movement of shipments while maintaining service level agreements (SLAs), fleet utilization, and compliance with operational standards.

Job Description

• Supervise daily middle mile transportation operations between sorting Center and distribution Teams.
• Monitor linehaul schedules, departures, arrivals, and transit times to ensure SLA compliance.
• Coordinate with last mile teams, fleet providers, and control tower to resolve delays or operational issues.
• Manage fleet utilization, vehicle capacity planning, and route optimization.
• Track shipment movement, scan compliance, and exception handling (delays, damages, shortages).
• Ensure drivers’ adherence to safety regulations, company policies, and operating procedures.
• Prepare daily, weekly, and monthly performance reports (on-time performance, cost, utilization).
• Support peak planning, volume forecasting, and contingency plans.
• Investigate incidents, delays, or losses and provide root cause analysis with corrective actions.
• Assist in vendor management and performance evaluation of transport partners.
  
  

Job Requirements - Experience and Education

• • Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
  • 3–5 years of experience in transportation, middle mile, linehaul, or logistics operations.
  • Strong knowledge of fleet operations, routing, and transportation planning.
  • Experience with TMS, WMS, or logistics tracking systems.
  • Ability to analyze data and prepare operational reports.
  • Strong leadership and coordination skills
  • Problem-solving and decision-making under pressure
  • Excellent communication and stakeholder management
  • Supervise daily warehouse activities and staff shifts
  • Ensure accurate receiving, put-away, picking, and dispatch of inventory
  • Monitor inventory accuracy and conduct cycle counts
  • Enforce warehouse safety standards and operational SOPs
  • Coordinate with transportation and operations teams for timely dispatch
  • Track warehouse KPIs such as productivity, accuracy, and SLA performance
  • Train, evaluate, and discipline warehouse staff when required
  • Identify and implement process improvements to increase efficiency
    
    

  Work Location: 6th of October Industrial Zone