Operations Manager

What this job involves:

As an Operations Manager at JLL, you will be responsible for the comprehensive management and operation of properties and staff in accordance with JLL's standards and procedures. This dynamic role involves developing, implementing, managing, and maintaining overall site services, performance processes, and quality standards while driving innovation in service delivery. You will work to lower operational costs and collaborate with suppliers to integrate services that dramatically enhance the facility experience, directly contributing to JLL's reputation for excellence in commercial real estate services.

What your day-to-day will look like:

• Provide leadership and direction for efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems
• Analyze trends and utilize data to anticipate and proactively address issues in the client environment
• Interface directly with client senior management, vendors, and stakeholders throughout all levels of the organization
• Conduct planned site inspections to ensure quality service delivery and address user feedback from surveys
• Develop and implement startup plans for assigned projects, managing overall startup schedules and coordination
• Monitor work requests from JLL, clients, and vendors while holding vendors accountable for high-quality service delivery
• Manage budgets for operations and prepare detailed regular and ad-hoc reports for stakeholders

Required Qualifications:

• Bachelor's Degree in a related field or equivalent combination of education and experience
• Valid state driver's license with ability to perform Vehicle Safety Inspections
• Minimum 7-10 years of relevant facilities management experience
• Experience managing cleaning/custodial, landscaping, solid waste & recycling, and pest control programs
• Strong technical knowledge of building systems and compliance requirements

Preferred Qualifications:

• Financial acumen to effectively manage budgets for projects and operations
• Self-motivated with ability to work independently and multi-task effectively
• Strong analytical skills to utilize data and analytics in communication and decision making
• Experience with commissioning activities and vendor management
• Knowledge of applicable codes, specifications, and federal/state regulations

Location: St. Louis, MO

Work Shift: Day Shift