Operations Manager

About Us

Pronoia Labs is a passionate team of professionals who support dynamic lifestyle brands, operating across multiple states within the US. The brands we support are e-commerce powerhouses in a variety of sectors. As we continue to evolve, we plan to expand into more verticals over the next 12-18 months, ensuring our company remains synonymous with versatility and innovation. We operate under the ethos of "it's your turn," a slogan that captures our belief in transformation and opportunity, whether it's a verb to signify change or a noun representing a chance to make an impact.

Role Overview:

We are looking for a strategic and detail-oriented Operations Manager to lead all aspects of downstream operations. This role coordinates production activities with co-packers, ensures inventory readiness, manages procurement, and acts as a key cross-functional partner across warehouse, supply chain, finance, and sales.

The Operations Manager plays a critical role in production execution and cost management, owning the end-to-end process from material planning to finished goods delivery, all while maintaining strong vendor relationships and margin accountability.

Key Responsibilities:

• Manage order fulfillment and production planning based on bill of materials (BOM)
• Coordinate with warehouses and co-packers to align on material availability and production timelines
• Resolve material shortages through ERP checks, warehouse reconciliation, or coordination with supply chain
• Maintain and communicate robust production schedules; adjust plans in response to changes in demand or material availability
• Source and manage domestic vendors (e.g., terpenes, oil) for quality, lead time, and cost control
• Negotiate input pricing and communicate changes across finance, sales, and supply chain
• Lead cross-functional initiatives to improve processes and reduce costs
• Partner with Finance to draft and manage supply agreements as needed
• Own production cost planning, risk mitigation, and forecasting of key inputs

Requirements:

• Typically requires 5–8 years of experience in CPG or manufacturing operations, or a demonstrated track record of success in a comparable role
• Proven experience managing co-packers and production timelines
• Deep understanding of BOM workflows and ERP systems (Odoo a plus)
• Strong vendor management, negotiation, and communication skills
• Analytical mindset and ability to lead in a cross-functional environment
• Ability to push/pull and lift up to 50 pounds
• Must be able to stand and/or walk for up to four hours.

Why Join Us?

• Competitive salary and bonus structure
• Impactful role in a growing logistics team
• Fast-paced, collaborative environment with opportunities for advancement
• Onsite warehouse role with real-time decision-making and team engagement

Pronoia Labs is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We believe that diversity drives innovation and strengthens our organization. We welcome individuals from all backgrounds and experiences to apply and join us in our mission.

All employment with Pronoia Labs is at-will, in accordance with state law. This means either the employee or the company may end the employment relationship at any time, with or without cause or notice.

Job Types: Full-time, Part-time

Pay: From $120,000.00 per year

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Work Location: In person