Operations Manager

Operations Manager - Fire Protection & Commercial Ventilation Services

Location: Brooklyn, New York (on-site leadership role)

Salary: $95,000 - $140,000 per year

About The Company

Our client is a leading provider of fire protection and commercial ventilation services , specializing in the inspection, cleaning, and maintenance of kitchen exhaust and fire suppression systems. With a strong reputation across the New York region, the company is known for its commitment to safety, compliance, and exceptional service quality . Their team takes pride in protecting lives and property through work that is reliable, professional, and always done right.

About The Role

As Operations Manager , you’ll be the key operational leader overseeing all day-to-day activities across field and support teams. You’ll ensure that technicians, schedulers, and customer service teams work in sync to deliver top-quality service that meets the highest safety and regulatory standards. This is a hands-on leadership role where you’ll shape operations, drive performance, and help the company continue its growth across the tri-state area.

What You’ll Do

• Lead Daily Operations: Supervise all service departments to ensure efficient scheduling, strong communication, and top-tier customer service.
• Manage Scheduling & Logistics: Oversee technician routing and job assignments to maximize productivity and meet deadlines.
• Develop and Lead Teams: Hire, train, and mentor technicians and administrative staff, building a culture of safety, accountability, and teamwork.
• Ensure Safety & Compliance: Maintain adherence to NFPA 96 standards and all local safety and fire codes.
• Optimize Efficiency: Identify process improvements, monitor KPIs, and streamline workflows to boost productivity and reduce costs.
• Enhance Customer Experience: Handle escalations, build relationships with clients, and ensure every project meets company quality expectations.
  
  

What You Bring

• Proven experience in an operations or service management role, ideally within HVAC, fire protection, or another field-based service industry.
• Strong leadership and organizational skills with the ability to manage multiple priorities.
• Solid understanding of safety and compliance standards (NFPA 96 or equivalent).
• Proficiency in scheduling, CRM, and operational management software.
• Excellent communication and problem-solving skills in a fast-paced, customer-focused environment.
  
  

Why Join

This is an opportunity to make a direct impact in a growing company that values integrity, teamwork, and quality craftsmanship. You’ll lead a capable team that takes pride in protecting people, property, and businesses every single day.