Operations Manager

KOA is looking for an Operations Manager to oversee and elevate the daily operations of our  private workspace and social club, Nasab . As the Operations Manager , you’ll be at the heart of Nasab, ensuring seamless coordination across memberships, leisure facilities, events spaces, venue hire, and office operations. You’ll lead with energy, empathy, and excellence, ensuring every detail contributes to an exceptional member experience.

Job Responsibilities

• Oversee and coordinate the day-to-day operations across Nasab.
• Develop and implement operational strategies and processes to enhance member experience and efficiency.
• Manage the membership program, focusing on acquisition, retention, and member services.
• Supervise leisure facilities, ensuring they are well-maintained, safe, and optimally utilized.
• Oversee event and venue operations, coordinating bookings, functions, and events.
• Manage office operations to ensure a productive and inspiring workspace environment.
• Work with the social and marketing teams to ensure content is produced and shared in line with Nasab’s brand guidelines.
• Recruit, train, mentor, and motivate the operations team to uphold Nasab’s high service standards.
• Develop and manage operational budgets, ensuring cost-effectiveness and financial discipline.
• Review and approve member and operational invoicing and manage vendor relationships.
• Ensure compliance with health, safety, and legal regulations across all operational areas.
• Continuously identify opportunities for improvement, efficiency, and innovation.
• Collaborate with other departments within KOA to align on strategy and best practices.

Requirements

• Bachelor’s degree or higher in Hospitality Management , Business Administration , or a related field.
• Minimum 5 years’ experience in operations management — ideally within hospitality, leisure, or private clubs.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to deliver outstanding customer experiences in a fast-paced environment.