Operations Manager

Your Role:
You’ll oversee the daily flow of operations—managing staff, schedules, logistics, and service quality across multiple locations. You’ll ensure that every property under Neatly’s care is cleaned, prepared, and released to our 5-star standards.

Key Responsibilities:

• Oversee day-to-day field operations, ensuring all jobs are completed on time and at premium quality.
• Supervise cleaning teams, drivers, and coordinators; handle daily briefings and shift scheduling.
• Coordinate with the Quality Control, Inventory, and Customer Service departments for seamless workflow.
• Manage booking allocations, late check-outs, and emergency dispatches efficiently.
• Monitor attendance, productivity, and operational KPIs (timeliness, quality, client satisfaction).
• Track inventory usage, liaise with vendors and laundry partners, and ensure zero shortages.
• Support hiring, onboarding, and training of field staff.
• Generate daily/weekly operational reports and recommend process improvements.

Requirements:

• Minimum 3 years’ experience in housekeeping, hospitality, or facilities operations (preferably in UAE).
• Strong leadership, planning, and communication skills.
• Hands-on, proactive, and solution-oriented mindset.
• Comfortable using digital tools (Google Sheets, Glide, or similar apps).
• Valid UAE driving license is a plus.

Why Join Us:

• Be part of a fast-scaling luxury brand in the property care industry.
• Career growth opportunities as Neatly expands across the GCC.
• Collaborative and modern work culture.
• Exposure to high-end clients, properties, and operational excellence systems.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month