Operations Manager

ABOUT GAJAB

Gajab is reimagining online shopping for India's next 100 million value-seeking users.

We're building India's first AI-powered bargaining marketplace — where technology negotiates on behalf of sellers, recreating the interactive, joyful bazaar experience at your fingertips.

Our Mission: To bring the real "desiness" of shopping online — the thrill of negotiation, the joy of getting a great deal, and the human touch of India's vibrant bazaars — all powered by smart technology.

We're bootstrapped with 1000+ days of runway, backed by founders with strong business track records and operational expertise. Pre-beta launches next month.

WHY JOIN GAJAB

Ground Zero Opportunity: Be the first operations hire. Build and own the entire ops function from scratch — your decisions will shape how millions shop.

Solve a Real Problem: Bring affordable, accessible shopping to tier 2/3 India while preserving the joy and culture of Indian bazaars.

High Impact, Fast Growth: Go from pre-launch to ₹100 Cr GMV (20 lakh orders/year) in 12 months.

Work Directly with Founders: No layers, no bureaucracy — execution-first culture.

Build Your Team: Hire, train, and mentor your own operations team aligned with your vision and Gajab's culture.

This isn't a "manage existing systems" role — it's a "build the engine while flying the plane" opportunity.

ROLE OVERVIEW

Lead Gajab's end-to-end marketplace operations — from product cataloging and inventory management to order fulfillment, delivery, and customer satisfaction.

You'll build from absolute zero — defining processes, hiring the right people, and scaling from 500 to 15,000+ orders/day within 12 months.

Target: Achieve ₹100 Cr GMV with 20 lakh orders in Year 1 (₹400–₹500 AOV).

KEY RESPONSIBILITIES

Operations Ownership

• Manage the full operational pipeline — catalog creation, inventory tracking, order processing, delivery, returns, and exchanges
• Build and refine SOPs for product listings, order management, logistics, and dispute handling
• Lead product onboarding to ensure high-quality listings and clean data management

Cross-Functional Coordination

• Align Customer Support, Catalog, Product, Finance, HR, and Marketing teams for smooth operations
• Collaborate with sellers, suppliers, and logistics partners for product availability and timely delivery
• Partner with tech to build automation into offer acceptance, order routing, and fulfillment tracking

Quality & Performance Management

• Oversee dispute resolution, refunds, and customer experience improvement
• Develop dashboards for KPIs — order flow, delays, returns, and seller performance
• Maintain >95% order accuracy, <5% return rate, and >90% on-time delivery

Scale & Efficiency

• Optimize processes to handle 30–40x growth within 12 months
• Reduce manual dependency by 60%+ through structured workflows and automation
• Build the "Gajab Operations Playbook" for seamless scaling

Team Building

• Recruit, train, and mentor an 8–12 member team across catalog, support, and logistics
• Foster a high-ownership, execution-first culture

30-60-90 DAY PLAN

First 30 Days

• Foundation & Pre-Beta Readiness
• Hire core team (support, catalog, logistics), create SOPs, and prepare pre-beta operations.
• Key Deliverables: 3–5 hires, SOPs ready, 100–200 SKUs cataloged, logistics partnerships secured.

Next 30 Days (31–60)

• Process Stabilization & Team Training
• Train team, finalize processes, and launch operational dashboards.
• Key Deliverables: <3% order errors, real-time dashboard live, smooth 500–1000 orders/day flow.

Next 30 Days (61–90)

• Optimization & Scale Setup
• Implement automation, define SLAs, and reduce manual dependency by 30%.
• Key Deliverables: Operations playbook completed, roadmap for 10K+ orders/day defined.

WHAT SUCCESS LOOKS LIKE

After 6 Months:

• 5,000–7,000 orders/day
• <3% order errors, <5% returns, >90% on-time delivery
• 50%+ automation and a strong 8–12 member team

After 12 Months:

• 15,000–20,000 orders/day
• ₹100 Cr GMV achieved
• 60%+ automation and scale-ready team

IDEAL CANDIDATE PROFILE

Must-Have Experience

• 6–8+ years in eCommerce or D2C operations
• Built operations from scratch in startups
• Scaled ops 5–10x in resource-constrained environments

Skills & Mindset

• Builder mentality, resourceful, bias for action
• Data-driven, process-oriented, and highly organized
• Thrives in fast-paced, high-growth setups

Operational Knowledge

• Strong leadership & communication (English + Hindi)
• Proficient with Google Sheets, Notion, Zoho, or ERPs
• Experienced in dashboarding and analytics

Bonus Points

• Understanding of tier 2/3 Indian consumers
• Experience in value commerce or negotiation platforms
• Retail/offline bazaar background
• Scaled startups from seed to Series A

Deal Breakers

• Only corporate background with no startup experience
• No marketplace or ecommerce ops exposure
• Needs hand-holding or can't handle ambiguity

COMPENSATION & WORK SETUP

Compensation: Competitive salary based on experience and fit.

Location: Marol, Andheri East, Mumbai

Work Mode: 5 days/week in-office, Saturdays WFH

Additional Benefits: 2 WFH days/month for mental or menstrual health

Reporting to: Founder & Business Head

Start Date: Immediate (within 1–2 weeks preferred)

HOW TO APPLY

Send your resume to: hr@gajab.com

Subject Line: Operations Manager – [Your Name]

Process

• Acknowledgement within 24–48 hours
• Response within 5 days
• 2–3 rounds (Founder + Business Head + Case Discussion)
• Offer within a week for the right candidate

WHY THIS ROLE IS SPECIAL

This isn't just another operations job — it's your chance to build from the ground up.

You'll define how Gajab runs, shape customer experience for millions, and compress 5 years of learning into one.

If you've been waiting for the right startup opportunity — where chaos excites you and your work truly matters — this is it.

Gajab is bringing the bazaar online. Come build it with us.