Operations Manager

What are we looking for

At Cosentino (www.cosentino.com) we are looking for an Operations Manager The Operations Manager will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. The Operations Manager oversees all aspects of operational and customer service activities within the Cosentino Center, including material handling (shipping / receiving), inventory management, logistics & delivery, warehouse operations, and team leadership. The role ensures cost-efficient, safe, and high-quality operations that support customer satisfaction and financial performance.

What you will do

Operational Excellence & Strategy

− Drive cost reduction and efficiency improvements across the Cosentino Center.

− Define and implement optimal center layout, workflows, material flow, and operations.

− Monitor and analyze performance metrics, identify root causes of issues, and lead continuous improvement initiatives.

Logistics & Delivery Management

− Plan and maintain daily delivery schedules with optimal routing and capacity utilization.

− Oversee external transport providers and, where applicable, coordinate in-house fleet management.

− Ensure on-time, damage-free deliveries and manage logistics exceptions and customer problem resolution.

Inventory & Quality Control

− Oversee inbound/outbound quality inspections, damage control, and returns handling.

− Ensure inventory accuracy via cycle counts, reconciliation, shrinkage control.

− Develop loss prevention strategies and controls.

Financial Accountability & Cost Control

− Own the operational P&L: budget, cost control, variance analysis, and cost optimization.

− Monitor operational cost drivers (labor, transport, utilities, equipment).

− Coordinate with Sales Admins on AR/AP tasks as needed.

Health, Safety & Compliance

− Ensure compliance with local workplace health & safety laws, policies, and regulations.

− Lead safety training, risk assessments, incident investigations, and corrective actions.

− Maintain and enforce SOPs, Standard Work, Job Safety Analyses, and safety culture.

Team Leadership & Development

− Coach, develop, and evaluate operations, warehouse, and administrative staff.

− Set performance goals, conduct yearly performance reviews, and drive accountability.

− Promote a collaborative and high-performance team culture.

Cross-Functional Alignment & Stakeholder Management

− Liaise with Sales, Customer Service, Logistics, HR, and Finance to ensure smooth operations and customer satisfaction.

− Escalate issues proactively, align on service commitments, and support business growth.

− Provide operational input into sales forecasts, capacity planning, and business strategy.

Support / Backup (as required)

− In exceptional situations, assist with order entry, customer escalations, or warehouse activities to ensure operations continuity.

− Prepare or validate documentation for shipments, customs, or transport requirements

What you need to succeed

Education

− Preferred: Bachelor’s degree in business, Operations Management, Supply Chain, Industrial Engineering, or related field.

− Minimum: Diploma or equivalent experience in operations / logistics environment.

Work experience

− Minimum 5 years of operations / logistics / warehouse management experience (or equivalent)

− Experience leading cross-functional teams and managing diverse operations (warehouse, delivery, customer service)

− Experience with ERP systems (SAP or alternatives) and data analysis

− Experience in a fast-paced, high-volume environment with expectations for continuous improvement

− Experience in operating overhead cranes and forklifts

− Working knowledge of relevant regulatory / safety standards in your jurisdiction

Technical / Tools / Systems

− Proficiency in SAP (or equivalent ERP), MS Excel / data tools

− Familiarity with route planning tools, logistics software, warehouse management systems (WMS)

− Knowledge of safety management tools, SOPs, risk assessment, compliance systems

What we do offer

You will join a company:

- With an international mindset and presence in 80+ countries.

- With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.

- In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.