Operations Manager

Key Responsibilities

· Operational Excellence: Oversee daily operations of both the bakery and restaurant, ensuring seamless workflow, efficiency, and adherence to all company standards.

· This includes front-of-house (FOH), back-of-house (BOH), and retail counter operations.

· Financial Management: Develop and manage budgets, control costs (food, labor, and overheads), analyze sales data, and implement strategies to maximize profitability and achieve financial targets. Oversee inventory management, purchasing, and waste reduction.

· Team Leadership & Development: Recruit, hire, train, and mentor a large team of diverse professionals across various departments (chefs, bakers, service staff, counter sales). Foster a positive, productive, and high-performance work environment.

· Conduct regular performance reviews and address performance issues effectively.

· Customer Experience: primary focus on Champion exceptional customer service across all touchpoints.

· Implement create customer feedback systems to ensure satisfaction and loyalty.

· Address customer complaints promptly and professionally.

· Quality Control: Uphold the legacy of quality by ensuring all food and beverage products meet the highest standards of taste, presentation, and freshness.

· Implement strict high quality control measures in both the bakery production and kitchen.

· Food Safety & Compliance: Ensure strict adherence to all local and national food safety, hygiene, and sanitation regulations (e.g., FSSAI guidelines).

· Marketing & Promotions: Collaborate with leadership to develop and execute local marketing initiatives, promotional/ seasonal activities, and community engagement efforts to drive sales and enhance brand visibility.

· Supply Chain & Vendor Relations: assist the store executive to Manage relationships with suppliers, negotiate contracts, and ensure timely and cost-effective procurement of high-quality ingredients and supplies

· Problem Solving: Proactively identify and resolve operational challenges, unforeseen issues, and staff conflicts efficiently and effectively.

· Maintenance & Facilities: Oversee the regular maintenance with the maintaining staff for all equipment, premises, and facilities to ensure they are in excellent working order and comply with safety standards.

Qualifications

· Experience: Minimum of 6 - 10 years of progressive management experience in a high-volume restaurant, bakery, or large-scale food service operation.

· Experience managing a legacy brand or a business with significant historical value is a strong plus.

· Leadership Skills: Proven ability to lead, motivate, and develop large, diverse teams in a demanding environment. Strong decision-making and problem-solving abilities.

· Business Acumen: Demonstrated general understanding of budgeting, cost control, and sales forecasting.

· Operational Expertise: In-depth knowledge of FOH and BOH operations, inventory management, supply chain, and food safety regulations.

· Communication: Excellent verbal and written communication skills in Hindi and Marathi (proficiency in English is a plus). Ability to communicate effectively with staff, customers, and vendors.

· Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and challenges.

· Computer Proficiency: Comfortable with POS systems, inventory management software, and Microsoft Office Suite.

· Education: Bachelor's degree in Hotel Management, Business Administration, or a related field is preferred. Relevant professional certifications are a plus.

What We Offer

· A challenging yet rewarding leadership role in a well-established and respected legacy brand.

· Competitive salary and performance-based incentives.

· Opportunity to make a significant impact on the business's continued growth and success.

· A supportive work environment that values tradition and innovation.

Please submit your comprehensive resume along with a cover letter detailing your relevant experience and leadership philosophy to address or application portal We look forward to hearing from you!

Job Type: Full-time

Pay: ₹30,000.00 - ₹36,000.00 per month

Benefits:

• Food provided

Work Location: In person