Operations Manager

Role Summary

Responsible for overseeing daily operations, improving processes, managing

cross-functional teams, and ensuring timely delivery of projects and services. The role

drives operational efficiency, quality, and coordination across production, deployment,

supply chain, and customer operations.

Key Responsibilities

● Lead day-to-day operations and ensure alignment with sales and business targets.

● Develop SOPs, streamline workflows, and drive process improvements.

● Monitor KPIs and operational dashboards; identify and resolve bottlenecks.

● Manage and mentor teams across production, quality, Purchase and logistics

● Coordinate closely with Sales, Engineering, Finance, and Deployment and Support for

smooth execution.

● Oversee project timelines, resource planning, and customer deliverables as per the

monthly sales forecast.

● Manage supply chain activities: procurement, inventory planning, vendor coordination.

● Ensure compliance with quality standards /ISO 9001 standard and implement

corrective actions (CAPA).

● Optimize operational costs

● Handle escalations and ensure high customer satisfaction.

Qualifications

● Bachelor’s degree in Engineering/Operations/Supply Chain or related field.

● 7–8 years of experience in operations or related functions.

● Strong leadership, analytical, and problem-solving skills.

● Experience with ERP/Zoho, data reporting, and workflow tools.

● Ability to work cross-functionally and manage pressure effectively.

Core Competencies

● Operational Excellence

● Team Leadership

● Process Optimization

● Project & Delivery Management

● Data-Driven Decision Making

● Vendor & Stakeholder Management

Job Type: Full-time

Pay: ₹700,000.00 - ₹800,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Are you based in Goa?

Experience:

• Operations management: 6 years (Required)

Work Location: In person