Operations Manager

About Libsy

Libsy is Egypt’s resale marketplace for preloved, vintage, and designer fashion. We connect sellers and buyers through a trusted ecosystem built on quality control, authentication, and end-to-end logistics. Every sale is picked up, inspected at our Cairo hub, and delivered directly to the buyer with escrowed payments and buyer protection.

We have organically grown into a platform with thousands of users across Cairo, and we are now scaling nationwide and laying the groundwork for regional expansion.

Role Overview

We are looking for Libsy’s first Operations Manager. You will own Libsy’s end-to-end operational performance, from logistics and hub management to customer trust and product alignment. You will manage delivery partners, quality control workflows, payout reliability, and customer support while building and leading a team that delivers consistent, high-quality execution at scale.

This is a hands-on role that combines analytical thinking, field execution, and strategic planning. You will work closely with the founders and tech team to scale our operational model across Egypt, spend time on the ground in different cities, and help prepare Libsy for expansion into new MENA markets such as Saudi Arabia and the UAE.

Key Responsibilities

Operational Strategy & Execution

• Co-develop and implement Libsy’s operational roadmap in line with growth targets.
• Scale quality control, pickup, delivery, and returns processes while maintaining cost efficiency and reliability.
• Plan and execute national rollout across key Egyptian cities, ensuring a consistent seller and buyer experience.
• Establish the operational playbook for regional expansion, including logistics partnerships and regulatory readiness.

Logistics & Fulfillment

• Manage and grow relationships with delivery partners such as Bosta and other carriers.
• Oversee pickup, hub, and delivery workflows while maintaining strong SLAs on time, accuracy, and customer satisfaction.
• Optimize routing, batching, and capacity utilization to reduce delivery times and costs.
• Ensure smooth coordination between drivers, hub teams, and third-party logistics providers.

Quality Control & Customer Experience

• Oversee daily hub operations including item inspection, authentication for designer pieces, and rejection tracking.
• Maintain low QC fail rates and ensure consistent inspection standards.
• Lead customer service and dispute resolution processes with a focus on buyer trust and seller satisfaction.
• Monitor and improve payout reliability through PSPs such as Paymob and Kashier.

Process & Performance Management

• Design and implement SOPs across all operational units to ensure scalability and consistency.
• Define and track key performance indicators including delivery times, QC pass rates, cancellations, and payout timelines.
• Introduce continuous improvement practices to enhance throughput and reduce operational costs.
• Coordinate with finance to reconcile courier settlements and wallet payouts.

Technology & Product Collaboration

• Collaborate with the tech and product teams to align new features with operational needs such as order tracking, dashboards, and automation.
• Contribute to the automation of repetitive workflows such as shipping requests, refund handling, and notifications.
• Translate field feedback into structured product requirements that improve platform performance and user experience.

Team Leadership & Culture

• Build, mentor, and lead a team across operations, quality control, logistics, and customer support.
• Train and motivate team members to uphold Libsy’s service standards and customer-first culture.
• Foster a data-driven and accountable work environment where efficiency and reliability are measurable outcomes.

Qualifications & Skills

• Proven experience in logistics, e-commerce operations, or marketplace management.
• Deep understanding of last-mile delivery, reverse logistics, and quality control systems.
• Strong analytical skills and comfort with data-driven decision-making, including Excel or Google Sheets.
• Experience in process design and optimization, ideally with familiarity in Lean or continuous improvement practices.
• Strong negotiation and relationship management skills with logistics and service partners.
• Experience leading teams and building operational processes from scratch in fast-paced environments.
• Excellent communication in Arabic and English, both written and verbal.
• High ownership mindset with the ability to switch between strategy and hands-on execution.
• Passion for building scalable systems that enable circular and sustainable commerce.

Why Join Libsy

• Join one of Egypt’s fastest-growing consumer startups at a pivotal stage of expansion.
• Sit at the center of Libsy’s most critical function: the operations that power trust, growth, and customer satisfaction.
• Lead our national rollout and shape our expansion strategy beyond Egypt into markets like Saudi Arabia and the UAE.
• Play a defining role in building the operational backbone of a category-defining company as the first operations hire.

How to Apply

Please send your CV and a brief note about your most significant operational challenge and how you solved it to thomas@libsy.app with the subject line: Operations Manager Application .