Operations Manager

Location: B-100 Khulfa-e-Rashideen Road, Block 13D-1, Gulshan-e-Iqbal, Karachi

Timings: 10:00 AM to 6:00 PM
Job Type: Full-Time | On-Site
Salary: Market Competitive

The Mind Explorer is looking for an enthusiastic Operations Manager. This is a crucial leadership role responsible for the strategic and operational management of the organization. This position requires a highly organized, proactive individual with a strong background in educational operations and management. The Operations Manager will work closely with senior management, teachers, and external partners to ensure the smooth running of the organization and the delivery of high-quality educational services.

About The Mind Explorer (TME):TME is a leading STEAM education institute established in 2015, focused on providing hands-on, creative, and engaging learning experiences for students aged 5–16. We are affiliated with Abacus D’Math Academy, an international organization operating across 10 countries.

Job Description/Responsibilities

Operational Management:

• Develop and implement strategies to improve operational efficiency and effectiveness.
• Oversee daily operations to ensure seamless execution of tasks and activities.
• Monitor operational performance and initiate corrective actions when necessary.

Customer Service:

• Manage and enhance customer service processes to ensure high levels of satisfaction and retention.
• Address customer concerns promptly and professionally.
• Implement feedback mechanisms to continuously improve customer interactions.

Administrative Oversight:

• Oversee communication and administration processes within the organization.
• Ensure all administrative tasks are completed accurately and on time.
• Coordinate with different departments to streamline administrative processes.

Work Environment:

• Maintain a safe and conducive work environment.
• Address any issues related to workplace safety and adequacy promptly.

Staff Management:

• Conduct interviews, select and hire new employees, and train new and existing staff.
• Plan, assign, and direct work to ensure organizational goals are met.

Teacher Evaluation:

• Conduct regular discussions with teachers to assess their performance and identify areas for improvement.
• Provide support and resources for teachers' professional development.
• Monitor and report on teacher performance.

Campus Needs:

• Understand and address the needs of the campus, ensuring that all facilities are adequately maintained and resourced.
• Coordinate with maintenance and facilities staff to address campus needs.
• Ensure the availability of necessary resources and supplies.

Collaboration and Partnerships:

• Identify and pursue leads for collaboration with different schools and organizations.
• Build and maintain relationships with external partners to enhance the organization’s educational offerings.
• Represent the organization at external meetings and events to promote collaboration opportunities.

Requirements:

BBA/MBA or relevant degree.
1-2 years of experience.

Interested candidates can send their CV to: talentquest@themindexplorer.com

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person