Operations Manager

Only Male Candidate

Location - Hosur

Job Responsibilities:

• Operational Management
• Oversee the daily operations of the diagnostic center, ensuring smooth workflow across all departments (e.g., lab, radiology, reception, billing).

2. Staff Management and Development

• Recruit, train, and manage staff, including lab technicians, medical assistants, customer service representatives, and other operational staff.
• Develop and implement training programs to ensure staff stay updated with the latest medical technologies and protocols.
• Conduct regular performance reviews, motivate staff, and resolve any employee issues or conflicts.
• Ensure that staff adhere to health and safety standards, quality control measures, and customer service protocols.

3. Quality Assurance and Compliance

• Maintain and oversee compliance with all healthcare regulations and legal requirements (e.g., HIPAA, lab accreditation standards).
• Monitor the quality of services and diagnostic results, implementing corrective actions if necessary.
• Ensure the diagnostic center maintains its certifications, licenses, and accreditations.
• Ensure patient confidentiality and privacy are maintained at all times.

4. Financial Management

• Oversee budgeting and financial performance, ensuring the diagnostic center operates within its allocated budget.
• Manage billing processes, ensuring accurate and timely processing of patient payments and insurance claims.
• Monitor and control costs, identify cost-saving opportunities, and ensure financial goals are met.
• Analyze financial reports to identify trends and areas for improvement.

5. Patient Care and Customer Service

• Ensure high standards of patient care, providing a positive and professional experience for patients.
• Address patient concerns, complaints, and inquiries in a timely and professional manner.
• Work with the marketing team to develop strategies to increase patient retention and attract new clients.
• Ensure efficient patient flow within the center, from check-in to test completion.

6. Inventory and Equipment Management

• Oversee the procurement and maintenance of diagnostic equipment, ensuring they are properly calibrated and functioning.
• Manage the inventory of medical supplies and ensure they are stocked and available when needed.
• Coordinate maintenance schedules for diagnostic equipment, ensuring minimal downtime.
• Implement systems for tracking and ordering necessary supplies.

7. Strategic Planning and Reporting

• Contribute to the development of strategic goals for the diagnostic center’s growth, expansion, and service offerings.
• Develop and track key performance indicators (KPIs) to measure the effectiveness and efficiency of operations.
• Prepare and present regular reports on operational performance, financial status, patient satisfaction, and other relevant metrics to senior management or stakeholders.
• Identify opportunities for service innovation or expansion to stay competitive in the healthcare market.

8. Health and Safety Management

• Ensure that the center adheres to health and safety regulations, both for employees and patients.
• Implement safety protocols, including the proper handling and disposal of medical waste.
• Conduct regular safety drills and ensure staff are trained on emergency procedures.

9. Technology Integration

• Oversee the use and integration of health IT systems, including patient records (EHR), laboratory information management systems (LIMS), and other diagnostic tools.
• Implement new technologies that improve the accuracy, speed, and reliability of diagnostic testing.
• Ensure the proper training and usage of these technologies by staff.

10. Stakeholder Management

• Build and maintain relationships with healthcare providers, insurance companies, suppliers, and other external partners.
• Engage with external stakeholders to explore business development opportunities or partnerships.

11. Emergency Response Management

• Develop and maintain emergency response plans for situations such as power outages, equipment failures, or natural disasters.
• Ensure staff are trained to handle emergencies and that all safety protocols are followed.

Key Skills and Qualities:

• Leadership: Ability to lead a diverse team and motivate staff.
• Problem-solving: Quick thinking to address operational challenges.
• Communication: Strong verbal and written communication skills to interact with staff, patients, and stakeholders.
• Analytical Skills: Ability to interpret data and make informed decisions to improve operations.
• Attention to Detail: Accuracy in managing diagnostics and patient information.
• Knowledge of Healthcare Compliance: Familiarity with healthcare regulations and standards.
• Ensure compliance with healthcare regulations, medical safety standards, and ethical practices.
• Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality.
• Coordinate with medical professionals (e.g., doctors, lab technicians, radiologists) to ensure accurate and timely diagnostic services.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person