Operations Manager

Position: Operations Manager (School Operations & Infrastructure)

Organisation: Heritage International School
Reporting To: Principal / Management
Employment Type: Full-Time

Job Purpose

The Operations Manager will be responsible for the smooth functioning of all non-academic operations of the school. This role ensures efficient management of infrastructure, transport, maintenance, events, safety, and supervision of non-teaching staff to create a safe, well-maintained, and supportive learning environment.

Key Responsibilities1. Infrastructure & Facilities Management

• Oversee day-to-day maintenance of school infrastructure including classrooms, offices, laboratories, washrooms, playgrounds, and common areas.
• Handle and resolve maintenance issues related to electrical, plumbing, carpentry, civil work, HVAC, and general repairs.
• Plan and execute preventive maintenance schedules to avoid breakdowns.
• Coordinate with external vendors, contractors, and service providers for repairs and AMC services.
• Ensure compliance with safety, hygiene, and statutory requirements.

2. Transport Management

• Manage the school transport system including buses, drivers, attendants, routes, and schedules.
• Ensure vehicle fitness, documentation, insurance, permits, and regular servicing.
• Handle transport-related complaints, breakdowns, emergencies, and route optimization.
• Ensure student safety during pick-up and drop-off.

3. Breakdown & Emergency Handling

• Act as the first point of contact for operational breakdowns (power failure, water issues, transport breakdowns, etc.).
• Coordinate quick resolution during emergencies to ensure minimal disruption to school activities.
• Maintain vendor and emergency contact lists.

4. Team Leadership – Non-Teaching Staff

• Lead, supervise, and coordinate non-teaching staff including helpers, security, drivers, cleaners, and maintenance staff.
• Assign duties, monitor attendance, discipline, and performance.
• Conduct regular briefings and ensure staff follow school policies and code of conduct.
• Support training and skill development of support staff.

5. Event & School Activity Support

• Plan and manage logistics for school events, assemblies, functions, examinations, and parent programs.
• Coordinate stage setup, seating, sound, lighting, electrical arrangements, and crowd management.
• Ensure timely availability of resources and staff during events.

6. Safety, Security & Compliance

• Ensure campus safety through effective security systems and staff supervision.
• Monitor CCTV, access control, fire safety equipment, and emergency preparedness.
• Conduct regular safety audits and drills in coordination with school leadership.

7. Inventory & Vendor Management

• Maintain records of assets, equipment, consumables, and maintenance logs.
• Procure materials as required within approved budgets.
• Negotiate and manage vendor contracts responsibly.

8. Reporting & Coordination

• Maintain operational reports, maintenance records, and transport logs.
• Coordinate closely with the Principal, Admin team, and academic staff.
• Proactively identify issues and suggest operational improvements.

Required Qualifications & Experience

• Graduate in any discipline (Diploma/Degree in Facilities Management, Engineering, or Operations preferred).
• Minimum 5–8 years of experience in operations/facilities management (school or institutional experience preferred).
• Strong knowledge of basic electrical, plumbing, civil, and maintenance systems.
• Experience in managing transport operations and large support teams.

Key Skills & Competencies

• Strong leadership and people-management skills
• Problem-solving and crisis-handling ability
• Excellent coordination and communication skills
• Hands-on approach with strong follow-up
• Time management and multitasking
• Basic computer skills (reports, emails, logs)

Personal Attributes

• Responsible, dependable, and proactive
• Calm under pressure
• Safety-conscious and detail-oriented
• Team player with a service mindset
• Honest and Dedicated to the institution

Regards

Akshay

8369139241

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person