Operations Manager

About the Job

We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities

:Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets

.Team Leadership & Performance Management - Minimum team of 100+, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting

.Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations

.Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality

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ISMS Responsibilitie

• s:Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Head
• s;Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objectiv
• e;Ensure the safeguarding of information in their possessio
• n;Accepts responsibilities for the operation and protection of information assets; a
• ndPerform the work as delegated by the by the Function He

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Desires Skills and Experien

• ce:Must have a telesales team size of 10
• 0 +Must have experience in to B2C Outbou nd sales verti
• calExperience in Telesales or insurance sale s (Health/Life/Tra vel) is highly desirab
• le.Must have experience into b2c telesales for outbound sales proce
• ss.Prior experience in managing large sales teams in a contact center environme
• nt.Familiarity with CRM tools and sales analytics platfor
• ms.Strong leadership and team management skil
• ls.Proven track record in B2C sales, tele-sales, and contact center operatio
• ns.Ability to analyze data, solve problems, and drive performance improvemen
• ts.Excellent communication (verbal & written) and interpersonal skil
• ls.High level of integrity, action orientation, and perseveran
• ce.Strong financial acumen and ability to manage & metri
• cs.Ability to handle sales pressure, motivate teams, and drive resul

ts.
What do we of

• fer?Opportunity to earn good incent
• ivesEndless growth opportu
• nityGMC – Group Medical Cove
• rageGroup Personal Accident Insur
• anceGrat
• uityWellness Programs Give back to society through
• CSRContinuous talent enhancement pro
• gramChildcare faci
• lityTax Saving flexi bene

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