Operations Manager

Operations Manager — Job Description

Summary

Lead and optimize day-to-day business operations to improve efficiency, quality, and profitability while ensuring cross‑functional alignment and operational excellence.

Key responsibilities:

• Oversee daily operations across departments (e.g., production, supply chain, customer service, facilities) to meet performance, quality, and service targets.
• Develop, implement, and optimize operational processes, SOPs, and workflows to increase efficiency and reduce cost.
• Manage budgeting, forecasting, and operational KPIs; analyze variances and implement corrective actions.
• Lead continuous improvement initiatives (Lean, Six Sigma, Kaizen) and drive process standardization.
• Coordinate capacity planning, resource allocation, and demand forecasting with sales and product teams.
• Oversee vendor and supplier relationships, negotiate contracts, and ensure timely delivery and quality.
• Ensure compliance with regulatory, safety, and quality standards; maintain incident and audit readiness.
• Hire, train, coach, and manage operational staff; set goals, conduct performance reviews, and build high‑performing teams.
• Implement and manage operational systems and tools (ERP, WMS, TMS, BI platforms) and partner with IT on integrations.
• Monitor operational metrics and produce regular reports for senior leadership; recommend strategic improvements.
• Manage projects and cross‑functional initiatives (process changes, new product launches, site expansions).
• Resolve escalations, customer issues, and production disruptions; lead root‑cause analysis and corrective action.
• Drive cost‑reduction efforts while maintaining service level and quality targets.

Qualifications:

• Bachelor’s degree in Business, Operations Management, Supply Chain, Engineering, or related field; MBA or relevant certification preferred.
• 5+ years’ experience in operations, supply chain, or production management; demonstrated leadership experience.
• Strong analytical skills with experience using ERP, WMS, TMS, and BI/reporting tools (e.g., Excel, Power BI, Tableau).
• Proven experience leading process improvement programs (Lean, Six Sigma) and change management.
• Excellent communication, negotiation, and stakeholder‑management skills.
• Ability to prioritize, manage multiple projects, and meet deadlines in a fast‑paced environment.
• Strong problem‑solving abilities and data‑driven decision‑making.

Preferred skills:

• Certifications such as APICS/CPIM, Six Sigma Green/Black Belt, PMP.
• Experience with manufacturing, logistics, e‑commerce fulfillment, or retail operations (specify industry).
• Familiarity with workforce planning, labor optimization, and cost-to-serve analysis.
• Knowledge of regulatory requirements relevant to the industry (e.g., OSHA, ISO).

Job Types: Full-time, Permanent

Pay: QAR75.80 - QAR102.30 per hour

Work Location: In person