Operations Manager

At The Inventor Solutions, we are scaling rapidly in the US healthcare outsourcing space, managing multiple dental and medical billing clients across the United States.

We are looking for a high-impact Operations Manager who can take ownership of delivery, drive operational excellence, and build a strong, process-driven team.

This role is not about supervision it is about ownership, accountability, and scale.

Key Responsibilities

• Lead and manage end-to-end RCM operations (Dental & Medical Billing)
• Oversee teams handling:
• Insurance Verification
• Charge Entry
• Claims Submission
• AR Follow-ups
• Ensure high accuracy and QA standards across all client deliverables
• Build and implement SOPs, KPIs, and performance dashboards
• Identify operational gaps and drive process improvements
• Manage and mentor Team Leads and QA personnel
• Act as the primary escalation point for critical client issues
• Ensure adherence to client SLAs and turnaround times
• Collaborate with Sales & Client Success teams for onboarding new clients
• Drive productivity, efficiency, and team accountability

What We’re Looking For

• 6-7+ years of experience in Healthcare RCM / Dental Billing Operations
• Proven experience managing teams of 15–50+ resources
• Strong understanding of:
• US Insurance workflows
• Claims lifecycle
• Denial management
• Experience in building or managing QA frameworks
• Strong leadership and decision-making ability
• Excellent communication skills (written & verbal)
• Ability to work in a fast-paced, night-shift environment

Preferred (Bonus)

• Experience working with US-based clients
• Exposure to process automation or workflow tools
• Prior experience in scaling operations in a startup environment

Compensation & Benefits

• Competitive market salary (based on experience)
• Performance-based growth and incentives
• Fast-track career progression into Senior Operations / Leadership roles
• Opportunity to work directly with US healthcare clients

Work Details

• Location: On-site (Rawalpindi/Islamabad)
• Shift: Night Shift (US Hours)
• Department: Operations/Healthcare RCM

Why Join Us

• Be part of a rapidly growing healthcare outsourcing company
• Work in a high-growth environment with real ownership
• Build and lead teams at scale
• Direct exposure to international clients and processes

Work Location: In person