Operations Manager

Job Title: Operations Manager – Recruitment Agency

Company: Eiger Marvel Human Resources Consultancies L.L.C

Location: Dubai, UAE (In-Person)

Salary: AED 3,500 – AED 4,500 per month (All-inclusive)

Job Type: Full-time, Permanent

About Eiger Marvel:
Eiger Marvel is a growing Human Resources and Recruitment Consultancy based in Dubai. We pride ourselves on ethical recruitment practices and delivering high-quality staffing solutions to corporate clients across the UAE. We are looking for an organized, process-driven, and sharp Operations Manager to streamline our internal recruitment workflows, manage daily office operations, and ensure strict compliance with UAE Labor Laws.

Job Purpose:
The Operations Manager will oversee the daily administrative and operational functions of the agency. You will ensure that the recruitment delivery team (sourcers/recruiters) is meeting timelines, client contracts are properly managed, invoicing triggers are tracked, and internal HR processes run smoothly.

Key Responsibilities:

• Workflow Supervision: Oversee the day-to-day operations of the recruitment delivery cycle—from receiving a job order to candidate onboarding.
• Process Automation & CRM: Manage and maintain agency database structures and CRM/ATS tools (e.g., Zoho, HubSpot, or Salesforce) to track recruiter productivity and pipeline metrics.
• Compliance & Legal: Ensure all placement and hiring operations strictly adhere to UAE Federal Decree-Law No. 33 of 2021 (UAE Labor Law) and visa processing timelines.
• Client & Candidate Coordination: Act as an escalation point for any operational bottlenecks between clients, candidates, and internal consultants.
• Performance Tracking: Set, monitor, and report weekly/monthly Key Performance Indicators (KPIs) for the recruitment team.
• Office Administration: Manage general office administration, data safety protocols, internal documentation, and support senior leadership in daily agency management.

Requirements:

• Industry Experience: Minimum 2 to 4 years of proven operational or supervisory experience strictly within a Recruitment Agency or HR Consultancy in the UAE.
• Regulatory Knowledge: Solid understanding of UAE labor frameworks, corporate licensing, and employment visa processes.
• Tech Capabilities: Highly proficient in handling recruitment databases, ATS/CRM systems, and corporate tools (MS Office/Excel, cPanel, or digital infrastructure).
• Skills: Strong leadership abilities, exceptional problem-solving skills, and a process-oriented mindset.
• Communication: Flawless professional English (written and verbal). Ability to communicate in Urdu/Hindi is highly valued.
• Availability: Candidates currently residing in the UAE and ready to join immediately or on short notice will be prioritized.

What We Offer:

• Salary: AED 4,000 – AED 4,500 (Depending on experience).
• Employment Visa and medical insurance as per UAE Labor Law.
• A professional, structured, and growth-oriented corporate environment.
• Long-term career progression pathway.

How to Apply on Indeed:
Please submit your updated CV highlighting your operational experience inside a Recruitment Agency.
Candidates without recruitment agency or HR consultancy operational backgrounds will not be shortlisted.

Pay: AED3,500.00 - AED4,500.00 per month

Work Location: In person