Operations Manager - Aftersales (automotive)

Mandatory - Experience from Automotive background is mandatory, Experience in automotive aftersales experience.

Purpose

The Operations Manager is responsible for overseeing and optimizing aftersales operations across multiple locations to ensure operational excellence, financial performance, and high levels of customer satisfaction. The role provides strategic and operational leadership to five Service & Parts locations and one PDI workshop, ensuring alignment with OEM standards, dealership objectives, and brand expectations.

Qualification

Preferred: Bachelor Degree in Engineering (Automotive) or Masters in Business Administration or relevant.

Minimum: Bachelor Degree in Business Administration or equivalent

Knowledge & Skill

• Strong expertise in automotive aftersales operations, including Service, Parts, Warranty, and PDI.
• Proven experience managing multi-site operations within a dealership environment Strong financial and commercial acumen with hands-on P&L management experience.
• Data-driven mindset with advanced analytical and reporting capabilities.
• Excellent stakeholder management, communication, and leadership skills.