Operations Manager and Creative Strategist

About the role

This is one job with two halves, and we are looking for someone who can hold both.

The operations half is running the day-to-day machine behind AuraDerm: inventory, fulfilment, courier performance, returns, and customer success. The creative half is deciding what we say in our ads and why: the angles, the hooks, the scripts, and the briefs that our editors and AI tooling turn into finished creative.

If you have only ever done one of these, apply anyway and tell us which half is your strength. We would rather train the other side than hire someone who is average at both.

What you will do

Operations

• Own inventory planning for AuraDerm SKUs so we do not stock out during a scaling window and do not sit on dead stock
• Manage our 3PL and courier partners, track delivery performance, and push back when service levels slip
• Bring down RTO on cash-on-delivery orders through better confirmation flows, address checks, and follow-up
• Run the daily order and dispatch cycle, and fix the exceptions before customers notice them
• Supervise customer support, handle escalations, and turn recurring complaints into product or process changes
• Write down how things work, so processes survive without you in the room
• Report weekly on stock, delivery, returns, and support to the founder

Creative strategy

• Research the customer: read reviews, support tickets, comments, and competitor ads, and turn what people actually say into ad angles
• Develop hooks, scripts, and concepts for video and static ads, and brief the editor and AI video pipeline clearly enough that the output needs one revision, not five
• Write and structure landing pages and advertorials, and work with us to test them against each other
• Track which creative is working, form a view on why, and feed that back into the next batch
• Keep all copy inside ASCI advertising rules and Meta's advertising policies for skincare, which means claims about appearance rather than medical or hormonal claims

What we are looking for

• Two or more years in D2C e-commerce operations, performance marketing, or brand and content work. Agency or in-house both count
• Comfort with numbers. You should be able to open a spreadsheet of order data and tell us what is wrong with it
• Real writing ability in English, and ideally Hindi or Urdu too. Ad copy is most of the creative job
• Familiarity with Shopify, Meta Ads Manager, or a comparable stack, or the ability to get familiar quickly
• Judgement about taste. You can look at two ads and say which one will perform, and defend the answer
• Willingness to work on-site in Srinagar

Nice to have

• Experience with cash-on-delivery logistics and RTO reduction in the Indian market
• Experience briefing video editors, or hands-on work with AI image and video generation tools
• Skincare, beauty, or personal care category experience
• Exposure to Gempages, Shopify theme editing, or basic HTML

What we offer

• Ownership of a growing brand rather than a slice of someone else's checklist
• Direct working relationship with the founder, with short feedback loops and no approval chain
• Budget and tooling to test your own ideas, including our AI creative pipeline
• Salary reviewed annually, with performance-linked bonus
• Provident fund and paid leave as per statute

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Paid time off
• Work from home

Work Location: Hybrid remote in Srinagar, Jammu and Kashmir (Srinagar)