Operations Manager (BizOps)

About Kopilot

Kopilot is Turkey’s fastest-growing education technology startup.

We personalize the exam journey of tens of thousands of students through AI-powered coaching, rich content, and expert guidance teachers.

Recognized as Education Platform of the Year , we’ve conducted millions of student sessions so far.

About the Role

We’re looking for an Operations Manager who will oversee Kopilot’s day-to-day operations end to end, accelerate our growth, and enhance student success.

This role goes beyond traditional operations management — combining Customer Success , CX , and BizOps to take critical responsibility across both the user journey and the sales funnel.

Responsibilities

• Increase student retention and drive success stories within Kopilot.
• Strengthen sales processes to ensure efficient lead conversion.
• Manage customer support and ticketing operations end to end.
• Optimize operational workflows and produce regular performance reports.
• Act as a bridge between marketing, product, sales, and customer teams.

Qualifications

• 4–6 years of professional experience (preferably in a startup, SaaS, edtech, or fast-scaling company).
• Strong background in operations management, customer success, or sales support.
• Highly analytical mindset; able to turn data into actionable decisions.
• Excellent communicator with natural cross-team coordination skills.
• Fast, adaptable, and hands-on — comfortable working in startup dynamics.

Why Kopilot?

• A core leadership role in one of Turkey’s fastest-growing edtech startups.
• Direct impact on Kopilot’s upcoming global expansion.
• High responsibility, high autonomy, and high learning opportunity.
• The chance to work with a young, ambitious, and dynamic team.