Operations Manager – Business Setup & Launch

We are seeking an experienced Operations Manager – Business Setup & Launch to lead the end-to-end planning, coordination, and execution of new business openings across multiple sectors, including restaurants, motorcycle retail businesses, and beauty salons.

This role is accountable for ensuring that new ventures are launched on time, within budget, fully compliant, and operationally ready. The ideal candidate is highly organized, execution-driven, and comfortable managing multiple workstreams in fast-paced, deadline-oriented environments.

Experience in restaurants, motorcycle retail, and/or beauty salons is strongly preferred.

Key Responsibilities
Pre-Opening Planning & Business Setup

• Develop and manage detailed launch plans, including timelines, milestones, and resource tracking.
• Coordinate trade licensing, permits, and regulatory approvals with relevant authorities.
• Oversee pre-opening readiness activities, including fit-out handovers, snag lists, equipment installation, and utilities activation.
• Manage vendor onboarding and service setup (POS systems, maintenance, logistics, cleaning, staffing support, security, etc.).
• Monitor progress on a weekly basis, identify risks, and provide structured updates to stakeholders.

Operational Design & SOP Implementation

• Design, document, and implement operational policies and standard operating procedures (SOPs).
• Establish workflows for customer service, inventory management, cash handling, scheduling, staffing, and reporting.
• Ensure operational standards are consistent, measurable, and scalable across different business models.

Hiring, Training & Operational Readiness

• Support hiring coordination, onboarding, and staffing readiness for new openings.
• Coordinate training plans to ensure teams are fully prepared prior to launch.
• Implement shift structures, productivity benchmarks, and performance monitoring processes.

Launch Execution & Post-Opening Support

• Lead soft openings, trial runs, and final readiness checks to ensure smooth go-live.
• Manage opening-week operations, resolve issues promptly, and ensure service standards are met.
• Support stabilization and continuous improvement during the first 30–60 days post-launch.
• Deliver structured handover documentation and operational reports to long-term operators.

Compliance, Quality & Operational Controls

• Ensure operational compliance with applicable industry regulations, including:
• Restaurants: food safety, hygiene standards, municipality approvals, supplier compliance
• Motorcycle Retail: showroom readiness, customer documentation, warranty and service workflows
• Beauty Salons: licensing requirements, hygiene protocols, staff certifications, booking controls
• Conduct operational audits and implement corrective actions where required.
• Establish controls to minimize waste, shrinkage, and operational errors.

Reporting & Performance Management

• Track and report key launch and operational metrics, including readiness status, staffing completion, budget variance, audit outcomes, and vendor performance.
• Support procurement planning and cost tracking to maintain financial discipline.
• Provide regular progress updates, risk assessments, and action plans to management.

Preferred Qualifications

• Experience in one or more of the following sectors: restaurants, motorcycle retail, beauty salons.
• Strong knowledge of UAE licensing processes and regulatory compliance.
• Hands-on experience with fit-out handovers and contractor/vendor coordination.
• Familiarity with operational systems such as POS, inventory management tools, booking platforms, payment systems, and CRM solutions.
• Advanced proficiency in Excel / Google Sheets for reporting, tracking, and dashboards.

Requirements

• Minimum 5 years’ experience in operations, business setup, pre-opening, or launch management roles.
• Proven track record of managing end-to-end business launches, from planning through execution and handover.
• Experience developing and implementing SOPs and operational workflows.
• Strong project management capabilities, including managing timelines, stakeholders, and multiple workstreams.
• Solid vendor and supplier management experience, including onboarding and performance tracking.
• Ability to manage operational readiness across staffing, systems, site readiness, and launch checklists.
• Strong reporting and analytical skills with the ability to track KPIs, risks, and performance.
• Excellent problem-solving, communication, and decision-making skills.

Benefits

• Competitive fixed salary with performance-based incentives
• Clear performance metrics and transparent evaluation processes
• Opportunity to work across multiple industries and business models
• Exposure to high-growth ventures and new business launches
• Career growth opportunities within a fast-expanding organization
• Professional, performance-driven work environment
• Ongoing training and development support
• Collaborative culture with cross-functional teams

Job Type: Full-time

Location:

• Dubai (Required)