OPERATIONS MANAGER - CONSTRUCTION INDUSTRY

SUMMARY JOB DESCRIPTION

The OPERATIONS & PROCUREMENT MANAGER role reports directly to the CEO. It is an in-person position. Remote work is not allowed.*Ensure timely submission of weekly, monthly, quarterly, annual reporting as required.

POSITION OVERVIEW:

The Construction Operations Manager is responsible for overseeing internal operations, systems, procurement, technology systems and performance across construction activities to ensure efficiency, quality, safety, and profitability. This role focuses on optimizing workflows, managing procurement processes, supporting teams, and driving operational excellence across all projects.

The ideal candidate is a strategic and detail-oriented leader with strong technology and construction knowledge, procurement experience, and the ability to improve systems while supporting organizational growth and client satisfaction.

This is a core leadership team position in our company and one of which is expected to foster a culture of accountability, professionalism and continuous improvement.

KEY RESPONSIBILITIES

Overall Operations Management & Performance

• Oversee company-wide construction operations from a systems and performance perspective
• Identify, capture, and monitor operations & project performance metrics (e.g. cost trends, schedule alignment, and quality outcomes)
• Identify operational gaps and implement process improvements
• Ensure alignment between estimating, procurement, scheduling, and execution processes
• Support project managers, field leaders, and administrative staff where necessary to ensure consistency & quality of project delivery is achieved across the team.
• Serve a representative for the company General Contractor / CEO as needed and/or assigned.

Construction Procurement & Vendor Management

• Optimize and manage procurement processes for materials, equipment, and subcontracted services
• Develop and maintain relationships with suppliers, vendors, and subcontractors
• Solicit bids, evaluate proposals, and support vendor selection processes
• Negotiate pricing, terms, and contracts to ensure cost efficiency and value
• Ensure timely procurement and delivery of materials to support project schedules
• Standardize procurement procedures and documentation across the organization
• Track material costs, availability, and lead times to support accurate forecasting
• Collaborate with estimating and finance teams to align budgets with procurement strategies
• Monitor vendor performance, quality, and reliability

Financial & Operational Management

• Monitor budgets, job costing trends, and company-wide financial performance
• Identify cost-saving opportunities through strategic sourcing and operational improvements
• Review contracts, scopes of work, and change order processes for consistency
• Support forecasting, resource planning, and financial reporting

Process Improvement & Systems

• Develop, improve as needed and implement standardized operating procedures (SOPs) for all operations
• Improve workflows for all operations to include but not limited to client management, scheduling, purchasing, communication, and documentation
• Oversee and optimize use of all company technology systems
• Ensure consistent reporting, documentation, and data accuracy across teams

Client & Stakeholder Management

• Support client relationship strategies and ensure consistent communication standards
• Assist in resolving escalated client or stakeholder concerns
• Maintain strong partnerships with vendors, subcontractors, and industry partners
• Promote a high standard of professionalism and customer experience

Client Experience & Reviews Management

• Develop and oversee systems for collecting client feedback and online reviews
• Monitor and manage company presence on review platforms such as
• Google Reviews andYelp
• Ensure timely, professional responses to client reviews (both positive and negative)
• Identify trends in client feedback and implement operational improvements
• Collaborate with leadership to strengthen customer experience and brand reputation
• Establish review generation processes at key project milestones (e.g., completion, warranty follow-up)

Safety & Compliance

• Ensure company-wide compliance with safety standards and regulations
• Reinforce adherence to Occupational Safety and Health Administration (OSHA) requirements through policies and systems
• Support safety training initiatives and compliance tracking

EXPERIENCE

Required

• 5–10+ years of experience in construction operations, procurement, or other related management
• Strong knowledge of construction materials, vendor sourcing, and procurement processes
• Proven leadership experience managing construction operations
• Experience with budgeting, purchasing, and cost control
• Proven skills in Microsoft business applications(Outlook, Word, Powerpoint, Excel) & other construction technology systems setup & management

Preferred

• Bachelor’s degree in Construction Management, Business Management, Engineering, or related field
• Experience managing customer experience, client communications, or review platforms
• Experience implementing procurement systems or vendor programs
• OSHA certification (10-hour or 30-hour)
• Experience scaling operations or supply chain optimization

Key Skills & Competencies

• Operational leadership & systems thinking
• Procurement strategy & vendor negotiation
• Financial analysis & cost control
• Strategic planning & problem-solving
• Organization & process development
• Communication & relationship management

SUPERVISOR RESPONSIBILITIES:

______ NONE

___X Lead Role (prioritizes assignments, provides assistance, schedules work, but does NOT directly supervise other company direct employees; however, role will include supervision/ corrective guidance to project managers, subcontractors/trade partners as needed to complete job responsibilities)

_______ Supervises/ Manages Others (hires, performance reviews, corrective action of other Propwic company direct employees)

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES:

Required: High School Diploma or GED

Preferred: Bachelor’s Degree

A comparable combination of education/ experience and/or training will be considered equivalent to the education listed above

PHYSICAL ABILITIES:

__X__ Ability to lift up to 30 lbs.

__X__ Ability to sit for prolonged time period

Work Environment

• Primarily office-based with coordination across internal teams and vendors
• Fast-paced, collaborative environment focused on performance and growth
• Stand-in for field project management as needed

Performance Metrics (KPIs)

• Procurement cost savings and margin improvement
• Vendor performance and reliability
• Client response time and engagement
• Operational efficiency improvements
• Budget performance and cost control trends
• Safety compliance rates
• Client satisfaction, issue resolution & online review ratings

Propwic LLC is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ ability to perform the work. The above statements are intended to describe the essential functions, nature, and level of work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. The company reserves the right to modify this job description at any time, without notice.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Tuition reimbursement

Ability to Relocate:

• Panama City Beach, FL 32407: Relocate before starting work (Required)

Work Location: In person