Operations Manager - Digital Printing

Job Summary:

The Operations Manager plays a critical role in overseeing and managing the operational aspects of a digital printing company. They are responsible for ensuring smooth operations, addressing challenges, implementing strategies for growth and development, and optimizing efficiency. The Operations Manager should have strong problem-solving skills, decision-making abilities, and the ability to lead and develop a high-performing team.

Responsibilities:

Problem-solving:

• Identify and address obstacles and challenges that arise during operations, including issues related to employees, interdepartmental coordination, and B2B customer satisfaction.
• Ensure quality assurance measures are in place to meet customer demands and expectations.
• Implement pricing strategies and track sales, including purchase orders, to maintain control and accuracy.

Inventory Management:

• Establish and maintain strict control over inventory, tracking both incoming and outgoing materials.
• Monitor and report any instances of waste, investigating the causes and implementing corrective actions.
• Collaborate with the development team to address machine-related issues impacting inventory control.

Decision Making:

• Make timely and informed decisions to address operational issues, ensuring minimal delays.
• Utilize field experience and expertise to determine the best course of action for resolving challenges.
• Team Structure and Development:
• Recruit and hire qualified personnel to build a competent and reliable team.
• Foster a culture of continuous improvement and multitasking abilities among team members.
• Provide training and development opportunities to enhance the team's skills and effectiveness.

Development:

• Identify and implement strategies for company growth and development, such as expanding sales channels, upgrading machinery, and improving product offerings.
• Analyze existing data to make informed decisions regarding product development, cost management, and overseas sourcing.
• Explore opportunities to open new branches and expand the company's presence.

Reporting:

• Prepare comprehensive and professional reports on a daily and monthly basis.
• Communicate key insights and recommendations to management for continuous improvement.
• Branch Work Distribution:
• Establish clear structures and responsibilities for employees within branches.
• Promote cross-training to ensure flexibility and self-sufficiency among employees.
• Emphasize the importance of teamwork, self-improvement, and taking ownership of responsibilities.

Setting Targets:

• Collaborate with the team to set realistic and measurable targets for ranches.
• Provide guidance and support to ensure teams are focused on achieving their assigned targets.
• Monitor progress and provide necessary adjustments to achieve desired outcomes.
• Off-Season Planning:
• Develop a clear plan for the off-season period, including cost control and targeted sales strategies.
• Identify specific products or services that can be promoted during the off-season to increase sales.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in the digital printing industry.
• Strong problem-solving and decision-making skills.
• Excellent leadership and team-building abilities.
• Analytical mindset and the ability to interpret data.
• Effective communication and reporting skills.
• Knowledge of inventory management principles.
• Familiarity with industry-specific software and tools.
• Ability to thrive in a fast-paced and dynamic environment.
• Machines required to have a background with: