Operations manager

Operational Management

• Manage daily business operations across all departments.
• Ensure smooth workflow and efficient resource utilization.
• Develop and implement operational policies and procedures.
• Monitor operational performance and recommend improvements.
• Ensure compliance with company policies and regulatory requirements.

Team Leadership

• Lead, coach, and develop department managers and supervisors.
• Set departmental KPIs and monitor performance.
• Conduct performance evaluations and identify training needs.
• Foster a culture of accountability and continuous improvement.

Process Improvement

• Identify operational inefficiencies and implement corrective actions.
• Streamline workflows to increase productivity and reduce costs.
• Implement best practices and continuous improvement initiatives.

Financial Management

• Prepare and manage operational budgets.
• Monitor operating expenses and identify cost-saving opportunities.
• Analyze financial reports and operational metrics.
• Ensure profitability targets are achieved.

Inventory & Supply Chain

• Oversee inventory planning and stock accuracy.
• Coordinate with procurement and warehouse teams.
• Ensure timely product availability and efficient logistics.

Customer Service

• Ensure high levels of customer satisfaction.
• Resolve operational issues impacting customer experience.
• Improve service delivery standards.

Compliance & Safety

• Ensure compliance with legal, health, safety, and company regulations.
• Minimize operational risks.
• Maintain workplace safety standards.

Reporting

• Prepare weekly and monthly operational reports.
• Present KPIs and performance updates to senior management.
• Recommend strategic initiatives based on operational data.

Pay: KD600.000 - KD800.000 per month

Work Location: In person