Operations Manager- E Commerce

We are seeking a highly organized and detail-oriented Operations Manager – E-Commerce to oversee and streamline daily operations across our e-commerce business. The role requires strong expertise in process optimization, order management, vendor coordination, logistics, customer service, and cross-functional collaboration to ensure smooth functioning of end-to-end e-commerce operations. The ideal candidate will have prior experience in handling operations for e-commerce platforms, marketplace management, and D2C channels with a strong focus on efficiency, scalability, and customer satisfaction.

Key Responsibilities:E-Commerce Operations Management

• Manage day-to-day e-commerce operations across multiple marketplaces (Amazon, Flipkart, eBay, etc.) and D2C website.
• Ensure smooth execution of order processing, inventory management, fulfillment, and returns.
• Coordinate with internal teams (catalog, marketing, finance, customer support) to ensure seamless workflows.
• Monitor SLAs with logistics partners and ensure timely deliveries.

Process & Performance Management

• Develop and implement standard operating procedures (SOPs) for operational efficiency.
• Track, analyze, and report on key performance metrics such as order accuracy, fulfillment rate, delivery timelines, and customer satisfaction.
• Drive continuous improvement by identifying bottlenecks and implementing corrective actions.

Vendor & Partner Management

• Manage relationships with logistics providers, warehouse teams, and third-party vendors.
• Negotiate contracts and optimize costs while maintaining service quality.
• Ensure compliance with marketplace policies and operational standards.

Team Leadership & Collaboration

• Lead and mentor the operations team to deliver excellence.
• Collaborate with marketing, product, and sales teams to support campaigns and promotions.
• Provide regular updates to management on operational performance and improvements.

Required Skills & Qualifications:

• Bachelor’s/Master’s degree in Business Administration, Operations, Supply Chain, or related field.
• 5–8 years of experience in e-commerce operations, with at least 2–3 years in a managerial role.
• Strong knowledge of e-commerce platforms, order management systems, and logistics operations.
• Hands-on experience in inventory management, supply chain, and vendor coordination.
• Proficiency in MS Excel, ERP, and analytics/reporting tools.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, growth-oriented environment.

Preferred Experience:

• Experience in both marketplace operations (Amazon, Flipkart, etc.) and D2C/brand-owned platforms.
• Knowledge of performance marketing operations impact on inventory & fulfillment.
• Exposure to international e-commerce operations (added advantage).

Job Type: Full-time

Pay: ₹35,000.00 - ₹80,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person