Operations Manager – Events (Guest Handling & Event Execution)

Job Description: Operations Manager – Events (Guest Handling & Event Execution)

Position Overview:
The Operations Manager will be responsible for ensuring smooth guest handling and flawless on-ground event execution. This role requires strong coordination skills, leadership, and an ability to manage multiple teams while maintaining high service standards.

Key Responsibilities:1. Guest Handling & Client Coordination

• Ensure seamless guest management and hospitality at all events.
• Coordinate with clients to understand event requirements, schedules, and expectations.
• Oversee check-ins, guest flow, seating arrangements, and VIP protocols.
• Handle escalations, queries, and special requests from guests or clients.

2. Event Execution

• Lead and supervise on-ground teams including bartenders, service staff, coordinators, and vendors.
• Ensure timely setup of all event elements—venue layout, counters, bar setup, décor, and equipment.
• Monitor event timeline and ensure all activities run as per plan.
• Execute contingency plans in case of last-minute changes or operational issues.

3. Staff Management

• Allocate manpower as per event requirement and ensure all team members are briefed properly.
• Conduct pre-event and post-event briefings.
• Ensure staff discipline, grooming standards, and punctuality.
• Coordinate with HR/operations for manpower sourcing.

4. Vendor & Resource Coordination

• Liaise with vendors for equipment, logistics, décor, and other event-related services.
• Ensure timely delivery of materials and proper setup.
• Maintain inventory of event supplies and bar essentials.

5. Quality Control & Service Standards

• Monitor service quality throughout the event.
• Ensure adherence to brand standards and SOPs.
• Proactively resolve operational issues to provide a smooth guest experience.

Job Type: Full-time

Work Location: In person