Operations Manager – Fast Food Restaurant Chain (F&B Sector)

Job Description

Position: Operations Manager – Fast Food Restaurant Chain (F&B Sector)
Location: Riyadh, Kingdom of Saudi Arabia

Job Summary

We are seeking an experienced and results-driven Operations Manager to oversee and manage multiple outlets of a fast food restaurant chain in Riyadh. The ideal candidate will have strong expertise in restaurant operations, team leadership, financial control, and operational excellence within the F&B industry, ensuring consistent brand standards and business growth.

Key Responsibilities Operational Management

• Oversee daily operations of all fast food outlets to ensure efficiency, profitability, and brand consistency.
• Ensure food quality, hygiene, and service standards are maintained in compliance with company policies and Saudi food safety regulations.
• Monitor operational workflows and ensure smooth coordination between kitchen, service, and delivery teams.

Team Leadership & Training

• train, and develop restaurant managers and operational staff.
• Conduct regular performance evaluations and implement improvement and development plans.
• Foster a culture of teamwork, accountability, and high performance.

Sales & Financial Management

• Monitor daily, weekly, and monthly sales performance across outlets.
• Develop and implement strategies to improve sales, profitability, and operational efficiency.
• Manage budgets, food costs, labor costs, and inventory control.
• Ensure proper cash handling procedures and accurate financial reporting.

Customer Experience

• Ensure exceptional customer service standards across all outlets.
• Handle escalated customer complaints and feedback professionally.
• Implement initiatives to improve customer satisfaction and brand loyalty.

Inventory & Supply Chain

• Supervise procurement processes, stock levels, and supply chain operations.
• Coordinate with suppliers to ensure quality standards and timely deliveries.
• Minimize waste and control costs through effective inventory management.

Marketing & Business Development

• Coordinate with the marketing team on promotions, campaigns, and local store marketing initiatives.
• Analyze market trends, customer behavior, and competitor activities.
• Support new store openings, renovations, and expansion projects.

Health, Safety & Compliance

• Ensure full compliance with Saudi food safety, health, and labor regulations.
• Conduct regular audits to maintain hygiene, safety, and operational standards.
• Implement corrective and preventive actions when required.

Reporting & Strategy

• Prepare regular operational and financial performance reports for senior management.
• Recommend process improvements to enhance productivity and service quality.
• Contribute to strategic planning and long-term business objectives.

Requirements

• Currently based in Saudi Arabia (Riyadh preferred)
• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
• 5–8 years of experience in operations management within a fast food or casual dining restaurant chain
• Strong leadership, organizational, and analytical skills
• Excellent communication skills in Arabic and English
• Ability to multitask, work under pressure, and manage multiple outlets

Job Type: Full-time