Operations Manager – F&B / Ice Cream Franchise

We are looking for a dynamic, experienced, and talented Operations Manager to lead and oversee our growing operations across multiple locations in Kuwait.

✅Key Responsibilities:

Operations Level :

• Oversee day-to-day operations across Multiple branches in Kuwait.
• Ensure high standards of customer service, food safety, and hygiene
• Ensure full compliance with local regulations and brand standards
• Mange the F&B Full Operation with SOP and High level of Management
• Inventory Management , supply chain, and vendor coordination.
• Oversee POS systems, inventory control, and scheduling tools.

Quality Assurance Level:

• Ensure consistent food quality, hygiene, and service standards across all branches.
• Regular Testing for food safety compliance (e.g., HACCP, local health regulations).
• Conduct regular audits and implement corrective actions for non-compliance.
• Monitor customer feedback and reviews to improve service quality.
• Lead staff training on quality standards and SOPs.

Administration level:

• Implementing cost control Methods and boost Operations profitability across locations.
• Analyze sales reports, monitor KPIs, and drive a consistent performance improvement.
• Manage, Mentor, train, and supervise front-line staff and stores .

Market & Industrial Level :

• Conduct PeriodicallyMarket Research , Trends, Customer behavior, and Competitors activity in Kuwait.
• Ability to propose new market penetration strategies and plans
• Address SWOT plan to the Operations with period update according to the variable factors.
• Developing the right Market and Operation strategies that to be Implemented to maximize the whole performance.

Managerial Level:

• Leads Sales Development , Promotion plans and seasonal campaign
• Manage budgeting and forecasting for all locations, with a focus on optimizing sales and controlling expenditures.
• Design and implement staff incentive programs to boost motivation, productivity, and retention.
• Implementing cost control Methods and boost profitability across locations

✅ Required Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• MBA in Bussniess Operations or similar is highly Preferred
• 5+ years in a similar F&B operations leadership role
• Fluent in English & Arabic .

✅Proven Track record in the Following :

• Strong Knowledge of Kuwait F&B Market , Trends, Customer behavior, and Competitors activity in Kuwait.
• Proven Experience in developing successful promotion plans and seasonal campaigns.
• Preparing & Managing budgets related to sales, marketing, and operational expenses.
• Implementing effective cost control strategies and boosting overall profitability.
• Multi-location operations management, including team development and quality assurance.

✅Other Reequipments:

• Ability to join immediately is highly preferred
• Only applicants with a valid Kuwait ID can apply

Job Type: Full-time