Operations Manager- Fine Dining & Cafes

Position Title: Operations Manager – Food & Beverage
Department: Operations
Location: Doha, Qatar

Job Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the company’s Food & Beverage outlets, ensuring consistent delivery of high-quality service, operational efficiency, and profitability. This role involves managing outlet performance, coordinating with support departments, implementing operational strategies, and maintaining brand standards across all locations. The Operations Manager plays a critical role in achieving business objectives, improving customer satisfaction, and ensuring compliance with company policies and industry regulations.

Key Responsibilities

Operational Oversight

• Oversee and manage daily operations across all F&B outlets.
• Ensure adherence to Standard Operating Procedures (SOPs) and brand guidelines.
• Monitor outlet performance, including sales, service quality, hygiene, and safety standards.
• Conduct regular site visits to ensure operational consistency and compliance.

Performance & Profitability

• Monitor key performance indicators (KPIs) for sales, labor, inventory, and operational costs.
• Implement cost-control measures to maximize profitability without compromising quality.
• Identify and resolve operational challenges promptly.

Team Management & Development

• Lead, train, and mentor outlet managers and their teams.
• Conduct regular performance reviews and provide feedback to improve productivity.
• Foster a positive, professional, and customer-focused work culture.

Customer Experience

• Ensure all outlets deliver exceptional customer service and maintain high satisfaction levels.
• Handle escalated customer complaints and resolve issues effectively.
• Implement initiatives to enhance guest experience and encourage repeat business.

Coordination & Communication

• Act as a link between outlet teams and senior management.
• Collaborate with the purchasing, finance, marketing, and HR departments to support operational needs.
• Assist in planning and executing promotional activities to boost sales.

Compliance & Safety

• Ensure compliance with local laws, health and safety regulations, and company policies.
• Maintain hygiene and sanitation standards in line with F&B industry best practices.

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 5–7 years of experience in F&B operations management, preferably overseeing multiple outlets.
• Strong leadership, organizational, and decision-making skills.
• Proven ability to manage budgets, control costs, and improve profitability.
• Excellent communication skills in English (Arabic is a plus).
• Proficiency in MS Office and POS management systems.
• Strong understanding of F&B industry trends, service standards, and operational best practices.

Job Types: Full-time, Permanent

Application Question(s):

• How many years of fine dining experience do you have?
• Notice period
• Current and expected salary