Operations Manager (Florist)

We are working with a rapidly growing florist who require an Operations Manager for their business.

We’re looking for someone:

• Highly organised & logical
• Thrives under pressure
• Experienced managing full operations
• Background in e-commerce, retail, hospitality, events, or service-led businesses is a plus

Key Responsibilities

• Daily Operations: Oversee the entire order lifecycle, coordinate between sales, customer service, florists and drivers maintain inventory accuracy and also coordinate with suppliers

• Delivery & Logistics: Support with planning routes, troubleshoot delivery issues, ensure timely fulfilment

• Quality Assurance: Maintain product standards, support quality control processes

• Cross-Functional Collaboration: Assist marketing and events, coordinate influencer drops, campaigns, and corporate installations

• Reporting & Process Development: Prepare reports, contribute to SOPs, promote a culture of accountability and continuous improvement