Operations Manager (Flower Co.)

• Train staff on procedures, safety, and quality standards.
• Supervise florists, warehouse staff, and drivers.
• Supervise daily operations in the shop, warehouse, and production areas (bouquet preparation, floral arrangement, event orders).
• Ensure smooth coordination between florists, drivers, suppliers, and customer service.
• Monitor and optimize processes to increase efficiency and reduce delays.
• Maintain cleanliness, safety, and professional standards in all work areas.
• Oversee flower stock levels, consumables, accessories, vases, and packaging materials.
• Coordinate with suppliers to ensure timely purchase and delivery of flowers.
• Monitor flower quality upon arrival and ensure proper storage (temperature, hydration, handling).
• Ensure all floral arrangements meet company quality standards.
• Assign tasks and manage florist workload.
• Plan delivery routes and schedules.
• Ensure accurate, timely delivery of customer orders.
• Supervise drivers and track delivery performance.
• Resolve any delivery or customer issues immediately.
• Prepare daily/weekly reports on sales, stock levels, waste, and delivery performance.
• Manage operational budgets and reduce operational costs.
• Implement operational SOPs and ensure compliance.

Work Location: In person