Operations Manager for Large medical/Commercial campus

Operations Manager for Large medical/Commercial campus

SUMMARY

Operations Manager responsible for overseeing contracted service operations within a large healthcare facility. Ensures delivery of high-quality services in compliance with hospital standards, regulatory requirements, and infection prevention protocols. Provides leadership to field teams, drives operational and financial performance, and serves as the primary liaison between client stakeholders and internal teams to support seamless service delivery in patient-sensitive environments.

RESPONSIBILITIES

Team Leadership & Workforce Management

• Lead recruitment, onboarding, and training of service personnel to meet contract and client expectations
• Manage On-Site Supervisors and frontline staff, providing ongoing coaching, performance management, and development
• Establish performance standards aligned with contract requirements and hospital protocols
• Address performance issues proactively, partnering with Human Resources to implement corrective actions
• Support labor relations activities, including grievance handling and adherence to collective bargaining agreements
• Oversee workforce scheduling, time-off approvals, and staffing levels to ensure consistent service coverage
• Administer progressive discipline in accordance with company policy and labor agreements
• Reinforce a culture of safety, accountability, and compliance with client and regulatory standards

Operations & Contract Performance

• Ensure all services are delivered in accordance with contractual obligations, service level agreements (SLAs), and client expectations
• Drive continuous improvement initiatives to enhance service quality, efficiency, and operational effectiveness
• Implement cost-control strategies while maintaining compliance with healthcare and safety standards
• Lead contract start-ups, transitions, and service expansions, ensuring smooth integration into active healthcare environments
• Monitor operational and financial performance of assigned accounts and implement corrective action plans as needed
• Identify opportunities for service enhancements and operational efficiencies within the scope of the contract
• Manage special projects and operational initiatives in support of client and organizational goals

Client & Stakeholder Engagement

• Serve as the primary point of contact for client representatives and facility leadership
• Build and maintain strong working relationships with hospital stakeholders, including clinical and administrative teams
• Conduct regular site visits, walk-throughs, and service reviews to ensure quality standards are met
• Proactively identify service gaps, develop action plans, and communicate progress to stakeholders
• Respond to service requests and operational issues with urgency, ensuring minimal disruption to patient care
• Support contract discussions, renewals, and service modifications in collaboration with leadership

Compliance, Safety & Quality Assurance

• Ensure compliance with hospital policies, healthcare regulatory standards, and infection prevention protocols
• Maintain readiness for client audits, regulatory inspections, and performance reviews
• Enforce safety programs, risk management practices, and incident reporting procedures
• Monitor service quality and implement corrective actions to maintain contract compliance and client satisfaction

Administration & Coordination

• Support budgeting, forecasting, and financial tracking for assigned contracts
• Act as liaison between client stakeholders, field operations, and corporate functions
• Oversee payroll submission and workforce administration processes
• Coordinate onboarding and employee documentation in partnership with Human Resources
• Ensure timely reporting of employee changes to maintain compliance and cost control

Travel

• Maintain a valid driver’s license and adhere to company driving policies
• Travel between assigned sites as required

QUALIFICATIONS

• Experience in operations, facilities, or service management within a healthcare or regulated environment preferred
• Demonstrated ability to manage contract-based service delivery and client relationships
• Experience working in unionized environments preferred
• Strong understanding of service level agreements (SLAs), performance management, and operational KPIs
• Working knowledge of healthcare compliance standards, safety practices, and infection prevention protocols
• Strong leadership, communication, and problem-solving skills