Operations Manager – Franchise & Multi-Outlet (Bar & Restaurant Operations)

We are seeking an Operations Manager with strong franchise management experience and a proven track record of overseeing complete restaurant and bar operations. The ideal candidate must have hands-on expertise in managing high-volume outlets, maintaining brand standards across multiple locations, and ensuring operational excellence in both FOH and BOH teams.

Key ResponsibilitiesFranchise & Multi-Outlet Operations Management

• Oversee end-to-end operations of franchise and company-owned outlets.
• Ensure all units function in full compliance with brand standards, SOPs, and operational guidelines.
• Conduct periodic audits and performance reviews across all outlets.
• Act as the primary point of contact between franchise partners and the corporate team.

End-to-End Restaurant & Bar Management

• Take full ownership of daily operations, ensuring seamless coordination between FOH & BOH.
• Drive operational discipline, service standards, hygiene protocols, and brand implementation across all departments.
• Monitor bar operations including bar inventory, beverage cost control, recipes, and bartender performance.

Staff Hiring, Training & Development

• Lead recruitment for all operational roles with support from the HR team.
• Conduct training programs for FOH, BOH, and bar teams—service, product knowledge, grooming, SOPs, bar skills, etc.
• Build high-performing teams through mentoring and continuous skill enhancement.

Operational Excellence

• Maintain high-quality service, food & beverage consistency, hygiene, and safety standards.
• Ensure effective coordination between the kitchen and bar for smooth, timely service.
• Implement strong cost-control systems across F&B, wastage, inventory, and manpower.

Guest Experience & Event Handling

• Ensure exceptional guest satisfaction and manage complaint resolution professionally.
• Handle peak-hour operations, match screenings, live events, and large group bookings.

Financial & Reporting Responsibilities

• Achieve sales targets, beverage cost, food cost, and overall profitability KPIs.
• Review outlet-level P&L, share inputs for budgeting, and monitor daily/weekly MIS and operational checklists.
• Ensure franchise outlets adhere to financial reporting norms set by the brand.

Cross-Department Coordination

• Liaise with marketing, supply chain, training, finance, and maintenance to ensure all outlets run smoothly.
• Support franchise partners with promotions, campaigns, menu updates, and operational improvements.

Candidate Requirements

• 7–8 years of experience in restaurant or bar operations, with at least 2–3 years in a franchise-driven F&B brand.
• Deep understanding of bar operations, beverage formats, costing, inventory systems, and bar training.
• Strong leadership and team management capabilities across multiple outlets.
• Comprehensive knowledge of SOP implementation, brand compliance, and operational audits.
• Excellent communication skills and the ability to thrive in fast-paced, high-volume setups.
• Flexibility to work match nights, weekends, events, and extended operational hours.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹100,000.00 per month