Operations Manager (Indoor Entertainment)

One of our clients in Riyadh is looking for Operations Manager (Indoor Entertainment), who will lead all operations, commercial functions, and team development across the Kingdom. As the key executive in-market, the Operations Manager will own delivery of the P&L, drive exceptional customer experience, and support venue expansion efforts to make company the premier freestyle entertainment brand in KSA.

Values & Behaviour

· Lead the company’s Tribe and Values across the country, ensuring all Tribe members do the same.

· Positively influence and maintain the company’s culture through direct and indirect action as needed.

· Take every opportunity to promote the company’s Vision, Values and Culture both internally and externally.

Leadership

· Implement and manage short, medium- and long-term venue goals, outcomes and action plans.

· Train develop and lead key functional areas to ensure predictable and sustainable revenue and profitability of the company’s KSA business and achieve consistent delivery of an awesome customer experience.

· Build and lead a multifunctional team to deliver the growth ambition in KSA

· Drive effective communication across all levels of the business.

· Manage and motivate the team to increase sales and continuously enhance the customer experience.

· Be an inspirational leader who drives an exceptional working culture by managing and motivating your management team and team members to increase sales and continuously evolve the company’s team vibe

· Ensure quality and safety in everything we do.

Market Expansion & Strategic Initiatives

· Identify and evaluate opportunities for venue expansion across the country

· Collaborate with landlords, real estate agents etc to secure locations, negotiate leases, and manage pre-opening timelines.

· Represent company in external engagements and build strong relationships with stakeholders, landlords, government agencies, and key partners.

Sales and Marketing

· Define & implement Sales and Marketing Strategy along with annual plan.

· Set and communicate short, medium- and long-term goals, outcomes and action plans for the Venue

· Ensure the venue is maximizing occupancy via sales, events and marketing initiatives.

· Lead business development and delivery profitable and sustainable revenue growth

Requirement:

· 10+ years leadership experience in operations, hospitality, entertainment, or leisure.

· Strong commercial acumen and P&L responsibility.

· Experience launching or scaling a brand in a new market.

· Comfortable with a fast-paced, energetic, youth-driven culture.

· Excellent communicator and inspiring team leader.