Operations Manager - Luxury Retail & Call Center Leadership

A leading global service provider is seeking an Operations Manager for luxury retail and call center operations in Dubai. This role involves coaching and supervising Team Leaders to achieve Client Service Level Agreements and financial goals. The ideal candidate has over seven years of experience, solid call center knowledge, and excellent communication skills. Responsibilities include analyzing performance metrics, managing client relationships, and fostering a positive work environment through employee engagement. A flexible schedule is required.