Operations Manager-Night Shift

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

• Leading large-scale operations (100+ FTEs)

• Strategic process management & continuous improvement

• Stakeholder & client communications

• Quality & compliance oversight

• Coaching & team development

• Ensure SLA, quality, and cost efficiency

• Drive stakeholder alignment, client engagement, and performance coaching

• Implement process improvements, automation, and quality initiatives

• Support cross-functional teams; ensure compliance and risk governance

• Represent delivery function in client visits, reviews, and audits

• Shift Timing : 6:30 PM-3:30 AM