Operations Manager - Pediatric Center - Full Time

Cost Center

241 PCBH Ancillary

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do?

As an Operations Manager for Pediatric Center of Behavioral Health at Pine Rest, you’ll be responsible for leading and optimizing operational support functions that enable effective care delivery across the Pediatric Center of Behavioral Health. This role provides oversight for key operational areas, including Central Access, Continuous Quality Improvement (CQI), compensation planning, and regional operational leadership. Working in close partnership with the Pediatric Center leadership, the Operations Manager supports strategic planning, process improvement, and system optimization to enhance operational efficiency, staff productivity, and the patient and family experience. The Operations Manager must demonstrate excellent customer service and enthusiasm for the mission and values of Pine Rest.

Principal Duties and Responsibilities:

• Provide leadership and oversight for pediatric operational support services across inpatient and outpatient settings to ensure efficient workflows, timely access to care, and high-quality service delivery.

• Partner with Pediatric Center leadership to support strategic and operational planning, identify operational challenges, and develop and implement effective solutions aligned with organizational and program goals.

• Lead and participate in operational initiatives, projects, and change efforts that support program growth, scalability, and sustainability.

• Analyze workflows, systems, and operational structures to identify opportunities for improvement, efficiency, and standardization across pediatric services.

• Develop, implement, and maintain systems, standards, policies, procedures, and process maps to support operational consistency, change management, and continuous improvement.

• Oversee the development, accuracy, and maintenance of operational reports, dashboards, metrics, and documentation for areas of responsibility.

• Create, monitor, and communicate key performance indicators related to access, productivity, quality, and system utilization, using data to guide decision-making and performance improvement.

• Lead efforts to support effective Epic system utilization within pediatric operational support areas and maintain current knowledge of Epic functionality.

• Collaborate with Epic leadership, Operations, Clinical Informatics, analysts, and super users to ensure system optimization, communication of system changes, and staff proficiency.

• Ensure productivity and proficiency metrics related to system usage are reviewed regularly and that staff leverage appropriate training opportunities.

• Serve as an operational liaison between leadership, support teams, and clinical programs to ensure alignment, clarity, and effective implementation of operational strategies.

• Maintain consistent communication with leadership regarding operational performance, risks, priorities, and initiatives.

What Does This Role Require?

• Bachelor's degree in business, hospital administration, project management or related field required, Master's degree preferred.

• Minimum six years of related work experience required, with progressive leadership preferred.

Benefits:

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.