Operations Manager, Professional Service Core Division

Divisional management, continual improvement, and leadership

• Manages all divisional operations, including but not limited to talent management, staffing and resourcing, compensation activities, performance management, staff recognition and events, and financial management

• Creates a productive, motivating work environment by promoting cooperation and teamwork

• Supports the operations team to develop and implement divisional operations strategies, plans, and procedures; ensures consistency in all operations areas across the division

• Provides strategic support to the division executive(s) including drafting communication, planning trainings, meetings, and events

• Supports and furthers the development of divisional systems, processes, policies, and programs to effectively identify, manage, and mitigate risks and support divisional goals

• Supports and coordinates divisional inputs into executive meetings and retreats, as needed

• May contribute dedicated time to other work streams and departmental functions and/or to achieve divisional goals, including new business, project management, and technical practice contributions

• With guidance from the Chief of Staff, provides oversight to the staffing and OPEX budgets for the Professional Services Core Division

• Manages corporate credit card reconciliation documentation and processes for all divisional card holders

• Enters and processes vendor and ICSA agreements and processes invoices, as needed

Budgeting and analysis

• Liaises effectively with other operations teams on resourcing, cost savings, and best practices

• With guidance from the Chief of Staff, provides oversight to the staffing and OPEX budgets for the Professional Services Core Division

Talent management and development

• Supports divisional overhead recruitment in coordination with human resources

• Coordinates formal performance assessment process for the division; supports supervisors to clearly articulate performance goals and standards, provide regular feedback, and provide overall professional advancement advice and direction to supervisees

Requirements:

• 
  Bachelor’s degree or equivalent work experience; master’s degree preferred

• Minimum 3 years of relevant experience

• Experience supervising or mentoring employees preferred

• Knowledge or familiarity with government contracting and procurements

• Demonstrated experience in key areas of operations, including budget management, procurement and contractual compliance, client relations, and knowledge of external and internal clients, and systems

• Demonstrated experience working on one or more government-funded projects and provide support to government proposals

• Demonstrated experience following standard practices and procedures, receiving general instruction on work progress, and making significant contribution to end results

• Works independently and as part of a team

• Demonstrated resourcefulness in problem solving and initiative to learn new skills

• Strong knowledge of Microsoft Office applications and word processing abilities

• Previous experience working in international development and/or living or conducting work in developing countries preferred

• Willingness to travel up to 8 weeks per year