Operations Manager (Resort) - Jim Corbett

Operations Manager

 Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.

 Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.

 The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Operations Manager Duties And Responsibilities

 Taking Care of the Mudhouse project that is 100mts away from main campus.

 Ensuring 100% guest satisfaction.

 Fully responsible for all aspects of all departments.

 Support and work with all Head of Departments in all aspects of running this hotel.

 Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.

 Overlook Front office and Food & beverage operation on daily basis

 Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets, Guest feedback action taken for service recovery, and any staff issues.

 Minutes of the meeting are to be sent to GM/Management.

 Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required.

 Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).

 Closely working with head of department ,inspecting the stores (F&B/ Kitchen/ Housekeeping/ Security) to check the stock in hand (quality, par stock levels, expiry, etc) with the F&B Manager and chef.

 Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

 Inspecting all departments for SOP implementation.

 Inspecting all arrival rooms and guest areas for their upkeep and maintenance.

 Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations.

 Assessing and reviewing customer satisfaction and service recovery process.

 Meet all dept. heads to review & train the staff to upkeep the human capital.

 Identifying staff learning needs and assisting with development

 Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

 Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action.

 Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.

 Be available on call 24 hours a day to resolve any urgent problems or emergencies.

 Responsible for the overall management of the operation of the hotel.

 Responsible to adopt long working hours and break shifts as and when required in operation.

 Any other duties assigned.

REPORTS TO: General Manager / Management

Prerequisites

Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.

Education

A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or another related field.

Computer Knowledge, MS Office.

Experience in Property Management Software and Revenue Management Systems is desired.

Experience

Minimum 7+ years’ work experience in a 4 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.

P.S. - Food and separate accommodation will be taken care of.

Skills: resort operations,hotel management,communication skills