Operations Manager - Rocky Top Sports World

OPERATIONS MANAGER - Rocky Top Sports World

Sports Facilities Management, LLC

LOCATION: Gatlinburg, TN

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Rocky Top Sports World is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Gatlinburg, TN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Rocky Top Sports World is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Manager will be responsible for the overall management of events at the complex. This position provides direction, training and development opportunities to front-line managers and part-time staff during events. The Manager will work closely with outside event owners, other RTSW SFM, LLC leaders and the Finance Manager in order to successfully accomplish these responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Hire, train and oversee part time staff to ensure compliance with SFM policies and additional applicable laws
• Participates in planning/strategic meetings
• Oversees effective communications with event owners pre and post event
• Oversees the administration and high level of detail required in the organization of events
• Assists with labor law compliance and adherence
• To be on-site at events and take responsibility for the various aspects of managing personnel and production
• Negotiates and produces contracts for relevant vendors building a good working relationship
• Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
• Communication with other departments within the events team including marketing and sales
• Ensures all health & safety, quality control, expense management, security, procedures, and, facility maintenance
• Oversees proper cash handling procedures
• Assists Business Development Director with proper communication with the venues from contracts and dates to all onsite logistics
• Lead cross-functional teams
• Ensures events comply with safety regulations
• Hires, trains, and educates staff on proper event and safety procedures
• Develops and manages budgets and exercises control in expense management
• Analyze event performance and prepare metrics presentation
• Promotes company culture and expectations to staff
• Ensures staff is adequately prepared for the event
• Works with General Manager and Finance Manager to develop KPI reports
• Contributes to Facility Business Plan and execution
• Gives final operational approval for event set-up
• Oversees retail sales (non F and B) for events
• Oversees proper reporting of inventory
• Serves as MOD on nights and weekends
• Maintain a level of personal and professional integrity as a representative of Rocky Top Sports World community we represent the City of Gatlinburg and the County of Sevier
• Demonstrate a fair and equitable business practice with all vendors and clients
• Various other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Bachelor's degree in management, sports management, business or related field with 5-7 years of experience in a leadership role in operational management and/or event management
• Must have excellent interpersonal, project management and problem-solving skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work flexible schedules including weekends, nights, and holidays
• Must be willing to obtain CPR certifications
• Well organized, efficient, flexible, and able to meet deadlines
• Able to cope with many tasks at once and work to tight schedules

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time in various conditions
• Limited travel may be required
• Weekends, nights and holidays required