Operations Manager (Satvik Cuisine)

Job Title: Operations Manager – South Indian Satvik Cuisine (QSR/Dine-in)Location: Mumbai, IndiaReporting to: Founder / Head of OperationsDepartment: OperationsEmployment Type: Full-timeAbout the Brand:

We are a fast-growing, premium South Indian Satvik cuisine brand offering a modern QSR and dine-in experience rooted in purity, tradition, and authenticity. Our mission is to make wholesome, vegetarian South Indian food accessible while maintaining the highest standards of taste, hygiene, and service.

Role Overview:

The Operations Manager will oversee the day-to-day operations of multiple outlets (QSR and dine-in formats), ensuring efficiency, consistency, and excellence in food quality, customer experience, and operational standards. The role requires a balance of strategic thinking, hands-on management, and a deep appreciation for Satvik culinary traditions.

Key Responsibilities:1. Operational Excellence

• Manage day-to-day operations across all outlets (QSR and dine-in).
• Implement and monitor SOPs for food preparation, service, hygiene, and safety.
• Ensure adherence to Satvik principles (no onion, no garlic, purity in ingredients).
• Maintain consistency in taste, presentation, and customer experience across locations.

2. Team Management

• Lead, train, and motivate outlet managers, kitchen staff, and service teams.
• Conduct regular performance reviews and skill development sessions.
• Foster a culture of accountability, teamwork, and respect for Satvik values.

3. Inventory & Supply Chain

• Oversee procurement and vendor management for raw materials and packaging.
• Monitor inventory levels, minimize wastage, and control food costs.
• Collaborate with central kitchen or commissary teams for efficient logistics.

4. Customer Experience

• Ensure high standards of service quality and guest satisfaction.
• Handle customer feedback and implement corrective actions promptly.
• Support marketing and customer engagement initiatives.

5. Financial & Strategic Management

• Drive profitability through efficient cost control, pricing strategies, and sales initiatives.
• Analyze P&L statements and outlet performance metrics.
• Develop expansion and scalability plans with the leadership team.

6. Compliance & Brand Integrity

• Ensure compliance with FSSAI, fire safety, and local municipal regulations.
• Uphold brand ethos and maintain a strong brand image in all operations.

Qualifications & Experience:

• Graduate in Hotel Management, Hospitality, or Business Administration (MBA preferred).
• 5–8 years of experience in F&B operations (preferably in QSR / casual dining formats).
• Prior experience with South Indian or vegetarian brands is a strong advantage.
• Proven track record in multi-outlet management and operational scaling.
• Strong knowledge of inventory management, P&L analysis, and cost optimization.

Key Skills & Attributes:

• Strong leadership and people management skills.
• Deep understanding of Satvik and South Indian cuisine.
• Excellent organizational and communication abilities.
• Customer-centric approach with attention to detail.
• Ability to work under pressure and in a fast-paced environment.
• Passion for food, culture, and sustainability.

Compensation:

Competitive and commensurate with experience. Includes performance-based incentives.

Job Types: Full-time, Permanent

Pay: Up to ₹70,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person