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Operations Manager - Service Desk - GO/JC/1118/2025

Mangaluru, India

Job Description

Lead, manage, and develop a service desk team of 50�100 professionals across multiple shifts.

Ensure smooth delivery of IT support services in line with SLAs, KPIs, and customer expectations.

Drive incident management, request fulfilment, escalation handling, and problem resolution.

Implement ITIL best practices to optimize efficiency and service quality.

Monitor performance metrics, generate reports, and provide insights for continuous improvement

Skills Required

RoleOperations Manager - Service Desk

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor

Employment TypeFull Time, Permanent

Key Skills