Operations Manager - Tenderchops kochi

About Tenderchops:

Tenderchops is a leading fresh meat and seafood retail chain, committed to delivering premium quality, hygienically processed, and responsibly sourced products. With a growing network of outlets and a strong online presence, we are redefining how customers experience fresh food retail in India.

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Role Overview:

The Operations role at Tenderchops is responsible for ensuring smooth day-to-day functioning of stores, maintaining product quality, driving sales performance, optimizing manpower, and ensuring adherence to company standards in customer service, hygiene, and compliance.

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Key Responsibilities:

• Oversee daily operations across Tenderchops outlets in the assigned region.

• Ensure consistent implementation of company SOPs in production, display, hygiene, and customer service.

• Monitor inventory, wastage, and stock movement; coordinate with procurement and logistics teams for timely replenishment.

• Track sales performance and implement local store marketing initiatives to meet revenue targets.

• Conduct regular audits on store operations, product quality, and staff performance.

• Train and motivate store teams to deliver excellent customer experiences.

• Handle operational issues, customer escalations, and ensure resolution within timelines.

• Support in new store openings — from setup to launch.

• Coordinate with central functions (HR, Marketing, Finance, Supply Chain) to ensure smooth execution of policies and campaigns.

• Prepare and present periodic operational performance reports.

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Key Skills & Competencies:

• Strong leadership and team management skills.

• Excellent coordination and multitasking ability.

• Knowledge of fresh food retail operations (meat/seafood preferred).

• Analytical mindset with problem-solving orientation.

• Customer-centric approach and ability to handle field challenges.

• Proficiency in MS Excel, reporting tools, and communication.

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Qualifications & Experience:

• Graduate / Postgraduate in Business Administration, Hotel Management, or related field.

• 3–8 years of experience in retail operations / food retail / QSR / FMCG.

• Experience managing multi-store operations preferred.

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Work Type:

Full-time | Field & Store Operations | 6-day work week

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person