Operations Manager - Tribeca

About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 8 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, Vallromanes, and Upper East Side. We are already looking into the future and moving onwards, with our soon-to-be-opened, Toronto-2025- facility.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Tribeca Location:

In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historic building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek, and Ottoman traditions.

The Role:

As an Operations Manager, you will oversee all operations in our Tribeca bathhouse. You will collaborate with the Site Director in fostering a positive work environment for staff and creating the AIRE Experience for clients. You will also ensure compliance with operating policies, procedures, and service standards.

Key Responsibilities:

• Implement approved policies and procedures issued by corporate headquarters.
• Monitor daily reports and make data-informed decisions.
• Assist in procuring operational supplies and equipment by contacting vendors.
• Manage inventory and an allocated budget.
• Develop, implement, and maintain quality assurance protocols that align with corporate standards.
• Ensure OSHA, fire, and legal standards are met according to federal, state, and local regulations.
• Lead regular meetings with employees and department heads.
• Create and foster a high-performance culture by supporting department heads and ensuring departmental accountability.
• Foster engagement by promoting employee well-being, giving recognition, and listening to feedback.
• Promote a culture of outstanding customer service by handling complaints, tracking customer satisfaction surveys, and implementing continuous improvement plans.
• Manage the site and all operations in the absence of the Site Director.

Who You Are:

• Bachelor's Degree in hospitality management, tourism, or business, preferred.
• 3+ years managing operations in a luxury, wellness, fitness, or hospitality setting, is required.
• 3+ years leading operational teams across multiple departments are required.
• Experience monitoring operational reports and making data-informed decisions.
• Experience managing customer satisfaction using surveys and continuous improvement plans.
• Experience managing inventory and third-party vendors.
• Experience managing quality assurance and OSHA/legal requirements.
• Excellent multi-tasking and organizational skills.
• Excellent creative thinking skills and the ability to make urgent and effective decisions.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Outstanding customer service mentality.
• Proficient in Microsoft Office 365.
Being bilingual (English and Spanish) is a plus.

Why You Should Join Us:

• Pay: $86,000 - 96,000
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (15 days).
• Sick days (7).
• Holidays (6).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.