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Operations Manager – Wellness & Aesthetic Solutions
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- Oversee daily operations of wellness and aesthetic clinics, ensuring smooth workflow and optimal patient experience, including appointment scheduling and patient flow management.
- Manage and mentor a team of healthcare professionals and support staff, fostering a positive and productive work environment, including performance evaluations and conflict resolution.
- Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality, leveraging data analysis and process optimization.
- Monitor and analyze key performance indicators (KPIs) to track clinic performance, identify areas for improvement, and drive revenue growth, including patient satisfaction scores.
- Ensure compliance with all relevant healthcare regulations, safety protocols, and ethical guidelines, conducting regular audits and implementing corrective actions.
- Manage inventory of medical supplies, equipment, and products, ensuring adequate stock levels and minimizing waste, including vendor relationship management.
- Develop and manage budgets, forecast financial performance, and control expenses, maximizing profitability and return on investment.
- Implement and maintain marketing initiatives to attract new patients and retain existing ones, including digital marketing and social media strategies.
- Address and resolve patient complaints and concerns in a timely and professional manner, ensuring patient satisfaction and loyalty, including conflict resolution and empathy.
- Stay up-to-date with industry trends, new technologies, and best practices in the wellness and aesthetic fields, identifying opportunities for innovation and growth, including continuous professional development.
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