Operations Officer

Job Objective: To ensure seamless day-to-day operational activities by coordinating with cross-functional teams, tracking key performance indicators, managing documentation, and maintaining compliance with company SOPs to achieve business efficiency and customer satisfaction.Key Responsibilities:

• Daily Operational Coordination: Monitor and coordinate daily workflows across departments such as procurement, logistics, production, and sales. Assist in planning and scheduling operations to ensure timely execution. Resolve operational bottlenecks in coordination with relevant departments.
• Process & SOP Compliance: Ensure adherence to defined Standard Operating Procedures (SOPs). Identify process gaps and suggest improvements. Conduct routine checks to maintain process discipline.
• Documentation & Reporting: Maintain accurate records of operations, including order tracking, logistics, invoices, GRNs, dispatch records, etc. Generate daily/weekly MIS reports and dashboards for internal review. Support audits by providing necessary operational data and documentation.
• Vendor & Internal Coordination: Liaise with vendors, transporters, and warehouse teams for order execution and delivery management. Coordinate with sales, admin, and support teams to resolve escalations.
• Inventory & Resource Management: Monitor inventory movements in coordination with warehouse and supply chain teams. Ensure proper resource allocation to avoid operational delays.
• Customer Support & Feedback Resolution: Coordinate with the customer service team to resolve customer complaints related to operations. Track and report customer feedback for continuous improvement.

Key Competencies & Skills Required:Strong organizational & coordination skillsAnalytical and problem-solving mindsetProficient in Excel, ERP, and report generationAttention to detail and process disciplineEffective communication (written & verbal)Time management and multitasking abilityEducational Qualification & Experience:Graduate / Postgraduate in Operations / Supply Chain / Business Administration3–5 years of relevant experience in operations, logistics, or supply chain

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person