Operations Officer

The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards.

He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.

Rentokil Boecker® Operations Officer - Corporate is held accountable for the below job responsibilities:

• Implement the standards set in Rentokil Boecker® Operations Manual.
• Schedule appointments as per client’s availability.
• Arrange a proper dispatching for all teams.
• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
• Arrange and confirm distribution of promotional items as per the marketing calendar.
• Communicate with the sales department regarding new clients; check and sign the Survey Sheet.
• Handle call backs and solve them within 48 hours.
• Follow up on the Call Back report.
• Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.
• Generate and submit the assigned reports to concerned management.
• Handle the client’s data accurately and timely on Rentokil Boecker® systems.
• Review submitted treatment reports and take action when deemed necessary.
• Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.
• Schedule yearly pest control treatments and follow up on their execution.
• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.
• Advise technicians on pending payments to be collected from clients.
• Prepare an overtime report and submit it to the Operations Manager for approval.
• Assist the Operations Manager in preparing and delivering training sessions when needed.
• Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.
• Act as a PMP ambassador and enhance communication between PMP and other team members.
• Handle all PMP related requests (leaves, loans, uniforms, certificates…) and communicate them to concerned parties.

Requirements:

• Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
• At least 2 years of experience in operations or relevant field.
• Proficiency in English is a must. Arabic is a plus.
• Effective decision making and problem-solving skills.
• Excellent verbal and written communication skills.
• Remarkable attention to details.

Benefits:

• Competitive Salary
• Medical Insurance
• Yearly ticket to home country
• 22 Vacation days per year